Huntswood was engaged by a global bank to support in its collections and recoveries function following the identification of poor customer outcomes and resulting regulatory scrutiny.
Collections and Recoveries
Ensuring fair treatment of customers in financial difficulty
Turn complainants into advocates by delivering customer service excellence
White Paper: Complaints Outlook 2019
How do your complaints compare against your peers? More importantly, how do you compare with customer expectations?
Ensure that every function in your business is connected, effective and successful
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