South Africa
CX excellence from South Africa
Outcomes driven. Culturally aligned. Cost effective.
South Africa for business outsourcing
South Africa has become one of the world’s most sought-after BPO locations, thanks to its customer-centric talent, western cultural affinity and competitive operating costs.
Huntswood, a ResultsCX company, blends these regional strengths with our own human-first, tech-enabled operating model to give UK and EMEA brands a secure, stable and high-quality offshore alternative.
Industries we serve
Banking, Financial Services and Insurance
Secure and compliant CX solutions for the BFSI industry 
Energy
Solutions to help energy providers enhance operational efficiency and elevate customer service
Water
Bespoke solutions that enhance service and responsiveness for water companies
Telecom & Media
Maximise subscriber growth and lifetime value
Wealth, Asset and Investment Management
Regulatory and operational assurance and advice to minimise risk and maximise outcomes
Travel
Personalised CX solutions to maximise traveller's delight
World-class Services for UK Businesses -
Delivered from South Africa
Leading UK-based insurer, providing motor and home insurance products
Top British bank specialising in credit cards, loans and consumer vehicle finance
One of UK’s largest insurance companies
UK’s leading energy technology company
UK’s leading provider of specialist warranties for kitchen appliances, boilers and consumer electronics
Leading British multinational telecommunications holding company
Why choose Huntswood South Africa?
Trusted Partner
Existing proven & trusted partner to many large UK brands across BFSI, Utilities, Telecom and Media.
UK-Compliant Offshore Leadership
Invested in UK leadership in South Africa to ensure regulatory compliance
Superior Talent Retention
Differentiated Employee Value Proposition with less than 2% attrition
Simplex to Complex servicing
Expertise across Fraud, Complaints, Collections and Customer services
Centre of Excellence
State of the art infrastructure with over 2500 colleagues
24/7 secure delivery
PCI-DSS-aligned environments and ISO-grade data protection guarantee customer trust
Why choose Huntswood South Africa?
Cultural fit with UK & US customers
Natural rapport, higher CSAT and less re-explanation time
Commercial advantage
Labour savings without quality trade-offs; strong government incentives for BPO investment
Rapid, high-quality ramp
Open days attract up to 1,000 pre-screened candidates, enabling fast scale-up
Employer of choice
Market-leading pay, benefits and career pathways keep attrition below 5 %
24/7 secure delivery
PCI-DSS-aligned environments and ISO-grade data protection guarantee customer trust
2,200
Agents
3 centers
of excellence across Durban and Cape Town
20%
of FTSE 100 companies have partnered with us
70
Client NPS score
Services we provide
Complaints Handling
Strategic complaints management across variety of sectors
Remediation
End-to-end remediation and claims solutions
Advisory
Across conduct, risk, compliance and consumer duty
Customer Service
Delivering service excellence to all aspects of the customer journey
Motor Finance
Navigate regulatory complexity for motor finance providers
#ResultsMatter
Global retailer – Durban
96 % QA scores at a price point markedly below on-shore operations.
Insurance leader – first-notification-of-loss
Added five further processes after initial launch; quality 97 %, AHT down 210 s.
Energy provider – five-year partnership
85 % reduction in complaints escalated beyond the contact centre.
Services we provide
Customer Care - Voice, chat and social
Technical support and troubleshooting
Sales, retention & upsell campaigns
Back-office processing and fulfilment
Specialist support for healthcare, telecoms, utilities, retail, travel, BFSI, fast-growth tech & payments, and media
Our people & culture
We embed the South African philosophy of Ubuntu – “I am because we are” – into everyday teamwork, fostering empathy, emotional intelligence and authentic customer connections. Internal promotion rates exceed 80 %, supported by:
- Tenure-based pay uplifts
- Private medical cover
- Leadership-skills academies
- Skills-based differentials
- Community initiatives such as Shadow Careers, providing guaranteed roles for under-privileged youth.
These investments create a low-attrition, high-engagement workforce that consistently earns quality scores of 96 % or higher on client programmes.
Where to find us
Umhlanga, Durban
2 Park Lane, Umhlanga Ridge, Umhlanga Rock, 4319, South Africa
Pencarrow, Durban
2 Pencarrow Crescent, Pencarrow Park, La Lucia Ridge, Durban, 4000, South Africa
Cape Town
Floors 1-3, Tower South, The Towers, 2 Heerengracht, Cnr Hertzog Boulevard, Foreshore, Cape Town South Africa
Key advantages for UK & EMEA businesses
Highly skilled, English-proficient talent
Significant cost efficiencies vs on-shore delivery
Modern fibre infrastructure in Durban & Cape Town
Government incentives that keep the BPO ecosystem robust
Follow-the-sun capability for 24/7 service
Tested data-security controls aligned with global standards