HUNTSWOOD_RCX_OnBLACK 1
  • Capabilities

    Capabilities

    Huntswood’s suite of client services provide the people, processes and technologies your business needs to succeed, all supported by advisory expertise

    • Complaints excellence
    • Customer contact centres
    • Offshore customer support services
    • Recruitment process outsourcing
    • Past business review and remediation
    • Customer servicing
    • Operational resilience and continuity
    • Regulatory risk and assurance
    • Advisory services
    • Resourcing and recruitment
    • Outsourcing
    Linkedin
    Complaints

    Complaints Outlook 2024

    Our latest Complaints Outlook research report provides your firm with actionable insight for every stage of the complaints journey

    Learn More
  • Industries

    Industries​

    We help clients transform their business to drive better customer, compliance and commercial outcomes

    • Financial services
    • Utilities​
    Linkedin
    Hunstwood

    We are Huntswood

    Learn more about Huntswood’s experience, high quality resource and bespoke solutions.

    Learn More
  • Company

    Company

    • Contact us
    • Media centre
    • Life at Huntswood
    • Environmental, social and governance
    • ResultsCX

    About Huntswood

    • About us
    • Our leadership team
    • Our client relationship directors
    • Our partners

    Off Payroll (IR35) Working

    • Off payroll (IR35) working - FAQs for clients
    • Off payroll (IR35) working - FAQs for associates

    Policies and Reports

    • Modern slavery statement
    • Huntswood tax strategy
    • Covid-19 workplace risk assessment
    • CXP gender pay gap
  • Insights

    Stay informed. Stay ahead.

    • All
    • Articles
    • Case studies
    • Regulatory updates
    • Whitepapers
    • Infographics
    • Videos and podcasts
    Linkedin

    Business outcomes
    that underpin your growth

    Watch video
  • ResultsCX
Recruitment

Regulatory health checks

Ensure your operations remain compliant and deliver good outcomes for customers

Talk to an expert

Remain aligned with the regulatory agenda

With so many moving parts within any business’ operations, it’s understandable that, from time-to-time, some elements may need recalibration to ensure they remain compliant and continue to deliver good outcomes for customers.

Our regulatory health checks have already helped many regulated businesses refine their compliance frameworks for the good of their customers and the market. Health checks can also benefit firms looking to become authorised or vary their permissions, as they provide the necessary insight to illustrate discrepancies between a firm’s approach and the regulator’s expectations.

Huntswood's gap analysis

Huntswood is able to guide your firm in the analysis of current processes and undertake full gap analyses. We’ll assess your firm’s current and proposed approach against regulatory expectations and provide a comprehensive report on potential issues or risks. This can then be presented to senior management, ensuring they are aware of the level of risk the firm’s current approach is exposing it to.

Why Huntswood

  • Not only is Huntswood made up of ex-regulators and subject-matter experts, our mature resourcing platform can quickly provide you with the people you need to resolve any identified issue
  • You’ll gain a clear view of how your business is performing in terms of compliance and help you address any issues
  • If you require an ‘extra pair of eyes’ to identify where potential efficiencies lie within your processes and products, Huntswood is well-placed to provide this

The FCA Business Plan 2019 / 20

What are the regulator's priorities and how can you best respond?
Download the free whitepaper now

Latest insights

Motor finance lenders – are you ready for what’s next? FCA redress scheme update

Article

June 25, 2025

UK Government Approach to Regulating Buy-Now, Pay-Later (BNPL) Products

Regulatory Update

May 23, 2025

Consumer Credit Act (CCA) Reform – Phase 1 Consultation (May 2025):

Regulatory Update

May 20, 2025

Vulnerability in 2025

Whitepaper

April 22, 2025

Complaints calculator

Article

March 24, 2025

FCA releases its review on the treatment of vulnerable customers

Article

March 23, 2025

A road less travelled: assessing your remediation approach

Article

March 23, 2025

Ongoing advice and the FCA – firms must continue to prepare

Article

March 23, 2025

Managing Director
Major Insurance Firm

The Huntswood team has delivered precisely to brief and in a timely manner too. I have been most pleased with the thoroughness of preparation going into the project. This, combined with the obvious regulatory and strategic experience you all have has made the project a great success.

Operations Director
Leading UK Merchandise Retailer

The project has run incredibly smoothly, which reflects great planning and great commitment to pro-actively resolve any issues ... Good collaborative planning was at the heart of the operation. It primarily ensured our customers received an outstanding service but also convey confidence to regulator and all the internal stakeholders.

Client Project Lead
Retail Bank

Huntswood's people are of the highest calibre. Not only do they understand the issue from a regulatory perspective, but they know how to deliver effective training in an impactful way.

Senior Manager, Customer Service Recovery
Leading UK Retail Bank

Our challenge... has been extremely demanding and Huntswood has had to deal with a rapid upsizing of the ongoing engagements, taking the number of deployed staff from an initial 16 to 174 in a very short space of time. The hassle- free experience has been testament to Huntswood's organisational and management skills.

Head Of Training & Development, Insurance
Retail Bank

Throughout the eight months that I've worked with Huntswood I've seen first- hand how they put their customers at the heart of their business. They are a company that continues to impress, deliver and delight in equal measure.

Sign up for regular insights

Keeping up-to-date with the latest industry topics and regulatory issues can be quite time-consuming! 

Thankfully, our regulatory experts are here to help you stay on top of it all. Fill in the short form below to receive a monthly round-up of our insight, news and analysis. 

    Home
    About us
    Insights
    Contact us
    ResultsCX
    Privacy Policy
    Cookies
    Terms and Conditions
    Modern Slavery Statement
    Carbon Reduction Plan
    Promotion of Access to Information Act (PAIA)

    ©2025 All Rights Reserved. Huntswood. A ResultsCX Company.

    Privacy Policy
    Cookies
    Terms and Conditions
    Modern Slavery Statement
    Carbon Reduction Plan
    Promotion of Access to Information Act (PAIA)