Cost to serve in utilities
From increasing regulatory and political pressures to evolving consumption habits, the utilities industry has faced a perfect storm of challenges in recent years.
This paper provides clear and practical advice on how to eliminate unnecessary spending, without businesses having to sacrifice on the level and quality of their customer service.
Why is reducing your cost to serve so important?
Total cost to serve relates to how much a business spends servicing a customer per annum. The ultimate aim is for companies to have the right processes and policies in place so that this figure remains as low as possible, for as long as possible.
In a turbulent marketplace, reducing ongoing customer care costs and predicting where pressure points will occur is critical to competitivity and productivity. But how can suppliers do this without directly impacting the quality of their service?
Download our 'Reducing the cost to serve' paper to learn more.