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    Huntswoodโ€™s suite of client services provide the people, processes and technologies your business needs to succeed, all supported by advisory expertise

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    Complaints Outlook 2024

    Our latest Complaints Outlook research report provides your firm with actionable insight for every stage of the complaints journey

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    Industriesโ€‹

    We help clients transform their business to drive better customer, compliance and commercial outcomes

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    Learn more about Huntswood’s experience, high quality resource and bespoke solutions.

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Recruitment

Whitepaper

White Paper: Reducing the 'Cost to serve'

Cost to serve in utilities

From increasing regulatory and political pressures to evolving consumption habits, the utilities industry has faced a perfect storm of challenges in recent years.

This paper provides clear and practical advice on how to eliminate unnecessary spending, without businesses having to sacrifice on the level and quality of their customer service.

Why is reducing your cost to serve so important?

Total cost to serve relates to how much a business spends servicing a customer per annum. The ultimate aim is for companies to have the right processes and policies in place so that this figure remains as low as possible, for as long as possible.

In a turbulent marketplace, reducing ongoing customer care costs and predicting where pressure points will occur is critical to competitivity and productivity. But how can suppliers do this without directly impacting the quality of their service?

Download our 'Reducing the cost to serve' paper to learn more.

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Latest Whitepapers

Vulnerability in 2025

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April 22, 2025

Research report: Complaints Outlook 2024

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November 28, 2024

White paper: complaints handling for vulnerable customers

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December 7, 2023

Research report: Complaints Outlook 2022

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May 23, 2022

White Paper: The UKโ€™s Response to Cyber Fraud: The role of business

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May 18, 2021

Research report: Complaints Outlook 2021

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January 12, 2021

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Privacy Policy
Cookies
Terms and Conditions
Modern Slavery Statement
Carbon Reduction Plan
Promotion of Access to Information Act (PAIA)