Insurance companies generate £78 billion in premiums and serve 82% of all UK adults. It’s a vital industry that provides peace of mind to millions – but how much is peace of mind worth?
General insurance has been placed under the regulatory spotlight in recent years, with firms called out for their poor value for money. In a marketplace where complex value chains are commonplace and value is frequently eroded, how do you ensure your customers receive a fair deal?
Our latest white paper, Paying a Fair Price for Loyalty, offers insight into the intertwined pricing issues in this space and delivers practical guidance for firms looking to ensure value for money (and customer loyalty).
The paper includes:
- Definitions of various pricing issues and how these may affect different customer cohorts
- A review of recent regulatory literature that could guide action
- Tips on how to spot poor value for money