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White paper: delivering fair outcomes to long-standing customers

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The FCA’s finalised guidance on the treatment of long-standing customers, published in December 2016, contains a number of key messages for the life and pensions industry. As a result, firms are required to review and consider where they need to make changes to their current business practices by the 9th March 2017.
 
Since the publication of the thematic review in March 2016, Huntswood has supported a number of firms in this area. We've now published a new regulatory action paper 'Delivering Fair Outcomes to Long-standing Customers', which is intended to help firms as they plan their activity up to the end of March and beyond.

Our new regulatory action paper:

•    Summarises the regulatory context in this area
•    Sets out what best practice looks like
•    Outlines what firms need to do to meet the FCA’s requirements

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