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Trusted advisory and outsourcing partner for motor finance providers navigating regulatory complexity

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Navigating the road ahead in motor finance compliance

With the FCA’s evolving stance on discretionary commission arrangements (DCAs), motor finance providers face growing regulatory pressure. Huntswood helps firms respond with speed and confidence—combining deep sector expertise, scalable operations, and smart technology.

From remediation planning to complaint handling and compliance reviews, our end-to-end solutions reduce risk, protect reputation, and deliver fair customer outcomes.

Key offerings

  • Compliance reviews – In-depth assessments of your current compliance posture.
  • Regulatory health checks – Identify gaps and risks before the regulator does.
  • Compliance framework design – Build or enhance robust, scalable frameworks.
  • Remediation programmes – Full end-to-end technology solution combined with expert-led Advisory support to resolve the regulatory issue fully
  • Collections practice reviews – Ensure fair, effective, and compliant collections.
  • Customer vulnerability & affordability – Embed best practices in treating customers fairly.
  • Consumer Duty – We can conduct an end to end review of your response and provide assurance that you are getting things right

How we can help

Commission Remediation Expertise

Huntwoods combines regulatory advisory expertise with scalable outsourcing capabilities, making us the ideal partner for commission remediation projects. We help clients:

  • Navigate complex regulatory expectations
  • Design and execute fair and defensible remediation strategies
  • Deliver operational execution at scale with precision and care

Complaint Handling Services

Content: Whether you need tactical support to manage complaint surges or a long-term trusted partner, Huntwoods delivers:

  • End-to-end complaint handling on your behalf
  • FCA-compliant processes and customer-centric outcomes.
  • Seamless integration with your internal teams and systems

Process Outsourcing Capabilities

Our outsourcing solutions are designed to reduce burden and increase agility

  • Enable omnichannel (inbound & outbound sales)
  • Augment agent performance with sales knowledgebase, guided outreach, AI-driven agent in-call guidance, and sales intelligence.

Need to understand your DCA exposure?

Huntswood’s DCA Data Gathering service helps you proactively assess your exposure by collecting and analysing key dealer documentation—quickly, securely, and at scale.

Our industry-wide solution uses a secure dealer portal, automated validation, and expert QA, so when the time comes you are ready to respond with confidence.

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Speak to our experts to find out more about our end-to-end motor finance solutions

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