Driving compliance excellence in Motor Finance

Trusted advisory and outsourcing partner for motor finance providers navigating regulatory complexity

Navigating the road ahead in motor finance compliance

With the FCA’s evolving stance on discretionary commission arrangements (DCAs), motor finance providers face growing regulatory pressure. Huntswood helps firms respond with speed and confidence – combining deep sector expertise, scalable operations, and smart technology.

From remediation planning to complaint handling and compliance reviews, our end-to-end solutions reduce risk, protect reputation, and deliver fair customer outcomes.

Key offerings

Compliance reviews – In-depth assessments of your current compliance posture.
Regulatory health checks – Identify gaps and risks before the regulator does.
Compliance framework design – Build or enhance robust, scalable frameworks.
Remediation programmes – Full end-to-end technology solution combined with expert-led Advisory support to resolve the regulatory issue fully
Collections practice reviews – Ensure fair, effective, and compliant collections.
Customer vulnerability & affordability – Embed best practices in treating customers fairly.
Consumer Duty – We can conduct an end to end review of your response and provide assurance that you are getting things right

Motor Finance Remediation

We offer a comprehensive suite of services tailored to support motor finance firms. Our proven remediation approach is designed to guide you through complex challenges across the full remediation lifecycle – from initial assessment and strategy through to execution and resolution.

Explore our DCA data gathering tool

Huntswood’s DCA data gathering service helps you proactively assess your exposure by collecting and analysing key dealer documentation—quickly, securely, and at scale.

Our industry-wide solution uses a secure dealer portal, automated validation, and expert QA, so when the time comes you are ready to respond with confidence.

How we can help

Commission Remediation Expertise

Huntwoods combines regulatory advisory expertise with scalable outsourcing capabilities, making us the ideal partner for commission remediation projects. We help clients:

Navigate complex regulatory expectations
Design and execute fair and defensible remediation strategies
Deliver operational execution at scale with precision and care

Complaint Handling Services

Content: Whether you need tactical support to manage complaint surges or a long-term trusted partner, Huntwoods delivers:

End-to-end complaint handling on your behalf
FCA-compliant processes and customer-centric outcomes.
Seamless integration with your internal teams and systems

Process Outsourcing Capabilities

Our outsourcing solutions are designed to reduce burden and increase agility

Enable omnichannel (inbound & outbound sales)
Augment agent performance with sales knowledgebase, guided outreach, AI-driven agent in-call guidance, and sales intelligence.

What can you expect from partnering with Huntswood

Quality resource

We have a team of over 20 resourcing professionals and a database of 9,000 highly skilled, trained and vetted individuals with experience of working in regulated markets.

Operational excellence

Our expertise in process re-engineering ensures your operation is as efficient and effective as possible to ensure you are creating better outcomes with every customer interaction.

Flexible working solutions

We enable our workforce with in-office or remote capabilities, creating maximum flexibility without sacrificing operational excellence

Multichannel

Multichannel communication tools and processes, including inbound and outbound telephony, offline mailing via our dedicated contact centre and mailroom, email, webchat and more

Efficient workflows

Bespoke case management, workforce and workflow automation tools ensure our clients’ projects deliver improved operational efficiencies

Speed and flexibility

Flexibility to deal with planned and unplanned customer activity, utilising our operational experience to scale resource as required - quickly and reliably while always upholding the quality of customer outcomes

Bespoke solutions

We work in collaboration with you to fully understand your business and risk profile, tailoring our solutions to your unique requirements.

Commercial value

Huntswood’s commercial proposition helps reduce the need for ongoing capital investment, replacing fixed costs with a flexible cost base, in a range of pricing models.