Create true behavioural change and real return on investment
Huntswood’s learning and development services leverage our comprehensive regulatory knowledge and operational expertise to support organisations in developing the knowledge and skills of their people.
We deliver highly engaging programmes that are tailored to the needs of your organisation, whether this be wholesale change or needed on an operation-by-operation basis. These programmes boost the efficiency and effectiveness of staff while delivering cost and time savings.
Our training solutions can be ‘plugged-in’ to any other Huntswood service. If you need a team of case-handlers rapidly upskilled to deal with complex complaints, you need a remediation project to go ahead without a hitch, or need your team brought up-to-scratch on new regulatory requirements, our team will be there.
But how do we do this? It all comes down to utilising intuitive, personalised and ‘brain-friendly’ learning methods that develop critical thinking and problem-solving.
Cultural and organisational development
Corporate culture has always been high on the regulatory agenda. However, in recent years we have seen increasing focus on the link between culture and conduct. Firms need to be able to provide assurance to stakeholders, customers and regulators that their culture is fit to support good customer outcomes.
The power of understanding culture goes far beyond the regulatory imperative. Culture underpins organisational performance through whichever lens you examine it: commercial, customer, conduct or employee engagement. A strong culture aligned to the strategic vision of a firm will facilitate the effective delivery of short- and long-term business objectives.
As part of our service, we assess your firm’s current state, help you develop and deliver a transformation plan, and ensure that organisational development aligns with strategy and capability.
Why Huntswood
- We’ll make sure your human resource, whether contractors or permanent staff, understand complex processes and procedures
- Our training team support the delivery of good customer outcomes and experiences, ultimately leading to the achievement of business goals
- We'll help you reduce business risk by ensuring employees have up-to-date and robust regulatory knowledge
Case study
Delivering a collections programme for a global bank
27
Collections experts deployed in 4 weeks
£380K
Resultant in cost saving, re-directed to BAU
3 Months
Early Delivery
43%
Reduction in reportable complaints
Latest insights
Regulatory Update
July 15, 2025
Article
June 25, 2025
