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Give your teams the skills and confidence they need to thrive

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Create true behavioural change and real return on investment

Huntswood’s learning and development services leverage our comprehensive regulatory knowledge and operational expertise to support organisations in developing the knowledge and skills of their people.

We deliver highly engaging programmes that are tailored to the needs of your organisation, whether this be wholesale change or needed on an operation-by-operation basis. These programmes boost the efficiency and effectiveness of staff while delivering cost and time savings. 

Our training solutions can be ‘plugged-in’ to any other Huntswood service. If you need a team of case-handlers rapidly upskilled to deal with complex complaints, you need a remediation project to go ahead without a hitch, or need your team brought up-to-scratch on new regulatory requirements, our team will be there.

But how do we do this? It all comes down to utilising intuitive, personalised and ‘brain-friendly’ learning methods that develop critical thinking and problem-solving.

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Over 20,000 people have attended Huntswood-Delivered workshops
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98% of the delegates rate the quality of Huntswood learning solutions as "Excellent"
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96% said they felt empowered to transfer their learning to the workplace

Cultural and organisational development

Corporate culture has always been high on the regulatory agenda. However, in recent years we have seen increasing focus on the link between culture and conduct. Firms need to be able to provide assurance to stakeholders, customers and regulators that their culture is fit to support good customer outcomes.

The power of understanding culture goes far beyond the regulatory imperative. Culture underpins organisational performance through whichever lens you examine it: commercial, customer, conduct or employee engagement. A strong culture aligned to the strategic vision of a firm will facilitate the effective delivery of short- and long-term business objectives.

As part of our service, we assess your firm’s current state, help you develop and deliver a transformation plan, and ensure that organisational development aligns with strategy and capability.

Why Huntswood

  • We’ll make sure your human resource, whether contractors or permanent staff, understand complex processes and procedures
  • Our training team support the delivery of good customer outcomes and experiences, ultimately leading to the achievement of business goals
  • We'll help you reduce business risk by ensuring employees have up-to-date and robust regulatory knowledge
Managing Director
Major Insurance Firm

The Huntswood team has delivered precisely to brief and in a timely manner too. I have been most pleased with the thoroughness of preparation going into the project. This, combined with the obvious regulatory and strategic experience you all have has made the project a great success.

Operations Director
Leading UK Merchandise Retailer

The project has run incredibly smoothly, which reflects great planning and great commitment to pro-actively resolve any issues ... Good collaborative planning was at the heart of the operation. It primarily ensured our customers received an outstanding service but also convey confidence to regulator and all the internal stakeholders.

Client Project Lead
Retail Bank

Huntswood's people are of the highest calibre. Not only do they understand the issue from a regulatory perspective, but they know how to deliver effective training in an impactful way.

Senior Manager, Customer Service Recovery
Leading UK Retail Bank

Our challenge... has been extremely demanding and Huntswood has had to deal with a rapid upsizing of the ongoing engagements, taking the number of deployed staff from an initial 16 to 174 in a very short space of time. The hassle- free experience has been testament to Huntswood's organisational and management skills.

Head Of Training & Development, Insurance
Retail Bank

Throughout the eight months that I've worked with Huntswood I've seen first- hand how they put their customers at the heart of their business. They are a company that continues to impress, deliver and delight in equal measure.

Case study

Delivering a collections programme for a global bank

27

Collections experts deployed in 4 weeks

£380K

Resultant in cost saving, re-directed to BAU

3 Months

Early Delivery

43%

Reduction in reportable complaints
Read our case study

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