General Insurance 


In general insurance, the ongoing implications of both prudential and conduct risk require firms to consider the implementation of a robust risk framework and to ensure the right level of conduct management information is available. Additionally, claims and complaint handling processes, training delivery, delegated authority governance, ongoing compliance monitoring and application and claims fraud practices are on the agenda for many firms.

Huntswood works extensively with firms across the sector providing specialist consultancy to ensure that firms are compliant, delivering for customers and achieving their commercial goals through a time of intense legislative and regulatory change. We also provide temporary resource to deal with operational spikes, source specialists for niche roles and manage change programmes, including the training needed to ensure that change is embedded successfully.

We provide expert insight to help firms in this sector keep up to date with regulatory and industry developments.  Through blogs, videos, infographics and reports, we cover a wide range of issues including delegated authority, complaints, culture and financial crime.


Related content

  • Services

    Our specialist resourcing and consultancy expertise means we can help you react to operational and regulatory issues, ensure you have robust governance and oversight within your business and support you to better manage ongoing regulation.

  • Latest general insurance insights

    Our expert insight keeps you up-to-date on the latest industry developments and regulatory changes - and, importantly, provides practical guidance on the action you need to take.

  • Case study: customer outcomes - insurance firm

    We implemented a customer outcome focused quality assurance (QA) framework to align the firm's conduct with that of its peer group.

  • Case study: customer-focused culture workshop - large insurance firm

    A large insurance provider needed to undertake a comprehensive review of all their sales and service policies, processes and procedures.