Posted: 25th August 2016
It is hard to overstate the importance of ensuring a firm has the right people in place to handle complaints, and that they are well equipped to achieve fair outcomes for their customers.
Huntswood - Insight
Related Content
Learning and Development
The UK Skills Gap and Lifelong Learning
The nature of work has changed and will continue to do so. How do we bridge the 'skills gap' that has emerged?
Advice and suitability
The roll call for learning – Development requirements in IDD and how to meet them
Insurance firms must ensure that their staff are appropriately upskilled to meet the requirements of the IDD
Culture
Guest Article: Is your business ready for the future of work?
We have entered the "Fourth Industrial Revolution" – is your business ready to embrace change across the board?
Customer Servicing
Guest Article: “Make it easy to be a customer” – The key to good customer experience
Forget NPS and CSAT scores, says Moira Clark of the Henley Business School. Good customer experience is really all about "ease"