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Responsible lending – navigating through uncertainty

July 22, 2020

Managing the payment deferral crossroads

June 17, 2020

Affordability and responsible lending

June 2, 2020

Supporting the claims area of a major utilities company

May 8, 2020

Delivering a complaint solution for a leading water industry client

May 8, 2020

Clear a significant complaints backlog post acquisition

May 8, 2020

Contact centre for a high cost, short-term credit lender

May 8, 2020

Supporting a leading bank to manage a significant increase in complex customer queries

May 8, 2020

Partnering with a UK leading insurance firm to deliver an end-to-end remediation operation

May 8, 2020

The regulator’s expectations of complaints handling during coronavirus

May 6, 2020