The Challenge: The client needed to reduce the backlog from 26,000 cases to 8,000 while continuing to manage incoming BAU volumes. The solution required rapid deployment of skilled complaint handlers and operational management capable of handling complex cases. The Solution: Within four weeks, Huntswood deployed 118 specialist complaint handlers and
The Challenge: The bank faced regulatory pressure to improve collections processes and customer outcomes. It required rapid deployment of skilled resources with technical knowledge of repayment plans, IVAs, bankruptcy, and forbearance options, as well as strong communication and empathy skills to support vulnerable customers. The Solution: Huntswood designed and managed
