May 14, 2020
The Challenge: The client needed a ringfenced operation staffed by financial services experts capable of handling all inbound customer contact through the scheme helpline and mailbox. The solution had to be deployed quickly, manage a large customer population, and maintain exceptional quality standards throughout. The Solution: Huntswood stood up the
The Challenge: The client needed to resolve a backlog of 650 fraud cases within a seven-week SLA. This required sourcing and deploying technical resources with deep financial crime knowledge and strong customer communication skills at speed. The Solution: Huntswood leveraged its market access and recruitment expertise to source, vet, and