Unlocking authentic connections through insight-led partnership

Huntswood has been acquired by ResultsCX, outsourcing experts with a global presence, PE backing, and an incredible track record of delivering customer service improvements for regulated firms across the world.

We continue to craft bespoke solutions which deliver long-term results, while our acquisition means we adopt a global presence and a greater range of location, language, technology and innovation options.

The advantage this presents to Huntswood’s clients is tangible.

We assimilate into your business and culture, accelerate revenue and optimise costs while protecting and enhancing customer experience.

The same partnership approach

28+ years experience

28 years’ experience delivering high quality customer service solutions to clients with a UK footprint

1/5 of the FTSE 100 supported

c.70 active clients, with 1/5 of the FTSE 100 supported

On-shore / near-shore and off-shore

Five centres of excellence across the UK and South Africa

Specialist services

Expertise across complaints, claims, collections, onboarding, sales and financial crime

Regulatory expertise

Market-leading Advisory Services underpin our close-knit client partnerships

Strengethened by ResultsCX capabilties

30 years’ experience

30 years’ experience delivering high quality customer service solutions across the globe

Digital enhancements

Fantastic track record of digital enhancements, technology implementation and automation

Proprietary optimisation platform

SupportPredict - powered by generative AI, advanced analytics, intelligent automation, customer journey mapping and knowledge management

Technology Partnerships

AI and automation partnerships that drive excellence

Global location strategy

Bringing further near shore and offshore options online

Latest insights

Consumer Credit Act (CCA) Reform – Phase 1 Consultation (May 2025):

Regulatory Update

May 20, 2025

Vulnerability in 2025

Whitepaper

April 22, 2025

Complaints calculator

Article

March 24, 2025

FCA releases its review on the treatment of vulnerable customers

Article

March 23, 2025

A road less travelled: assessing your remediation approach

Article

March 23, 2025

Ongoing advice and the FCA – firms must continue to prepare

Article

March 23, 2025

Consumer duty in 2025

Article

February 27, 2025

Transform Your Customer Experience, Act Now!