Leading experts in complaints handling
Turn complainants into advocates by delivering customer service excellence throughout the complaints journey
Your trusted experts in complaints management
Huntswood is the UK’s leading expert in complaints resourcing, outsourcing, and advisory services.
We blend people, process, and insight to deliver proven, customer-focused solutions across regulated industries.
With over 30 years’ experience, we know what sets exceptional firms apart—responding to complaints with speed, empathy, and expertise to drive better outcomes and build loyalty.
How Huntswood can support your firm
Complaintsresourcing
Complaintsoutsourcing
Complaintstransformation
Trust us with your complaints resourcing
Whether you need support, a standalone team, or a fully managed operation, we provide and manage skilled resources with the industry expertise to enhance performance and boost productivity.
We work collaboratively and transparently to understand your needs, creating a solution that combines the optimum mix of people, facilities, management and oversight – when and where you need it most.
Complaints Outlook 2024
Learn about effective complaint handling in a world where customer expectations are higher than ever before
Delivering next-gen sales growth:
Our unique methodology
Insights
Data and analytics to drive targeted, proactive campaigns across the customer journey
Talent
AI-driven hiring and training to recruit and empower best-fit agents, and elevate the EX
Technology
A powerful ecosystem of people, tools, and processes to bring it all together seamlessly
Outcome
Agile, proactive campaigns and engagement, increasing customer satisfaction, loyalty and LTV
What can you expect from partnering with Huntswood
Speed and flexibility
Flexibility to deal with complaints arising from planned and unplanned events, utilising our operational experience to scale as required, quickly and reliably
Bespoke solutions
We work in collaboration with you to fully understand your business and risk profile, tailoring our solutions to your unique requirements
Commercial value
Huntswood’s commercial terms help reduce the need for ongoing capital investment, replacing fixed costs with a flexible cost base, in a range of pricing models
Customer experience
Our solutions drive commercial value by delivering excellence throughout the complaints journey. We support customer retention and build advocacy by working as a seamless extension of your operation
Best practice & industry insights
Our solutions are based on deep regulatory experience, complaints data analytics and operational delivery over 25 years. We bring the latest market insights, trends, innovation and best practice to all engagements
A partnership approach
Our experienced team becomes an extension of yours, delivering solutions that enhance operations, navigate change, and elevate the entire customer journey. With a culture rooted in care and capability, we focus on long-term results
Case study
Supporting a leading retail bank to increase its new business checking capacity following regulatory scrutiny
We helped establish a complaints handling service which delivers good customer outcomes, high quality and operational resilience at a superb price point