Ongoing service review
Forward-looking and retrospective reviews of advice services to assess quality and fair value. Includes evidence validation, remediation, and redress where needed.
Advice framework review
Full design and audit of advice frameworks to ensure regulatory compliance and fair value. Includes benchmarking, gap analysis, and adviser charging structure reviews.
Unsuitable advice review (back book)
Targeted thematic reviews of historic advice, identifying high-risk areas and poor practices. Supports remediation and regulator engagement with consistent, quality assessments.
Business assurance
Independent checks on new and replacement business to ensure suitability and regulatory compliance. Scalable support during peak periods and long-term resource partnerships available.
Advice Process Engineering
End-to-end review of advice processes to improve compliance, efficiency, and consistency. Includes benchmarking and assurance across onboarding, training, and business support.
Paraplanning
Expert paraplanning support for research, illustrations, and report writing. Available as short-term resource or strategic partnership, with added value through process reviews.
Consumer duty – outcomes testing
Independent testing of customer journeys to assess delivery of good outcomes. Helps firms evidence cultural alignment, identify risks, and remediate poor practices.
Consumer Duty – Fair Value Assessments
Independent reviews of fees and charging structures to ensure fair value across the customer lifecycle. Informed by regulatory insight and peer benchmarking.
