The Challenge: The client needed to complete a review of DB cases within extremely tight timescales after a current supplier failed to provide the required scale and expertise. The review had to be accurate, efficient, and delivered by highly skilled pension specialists. The Solution: Huntswood sourced 10 experts with deep
The Challenge: The client needed to flex its operation significantly to accommodate a large uplift in complaint volumes while maintaining quality and compliance. The engagement required rapid deployment of resources and collaboration with other suppliers to meet regulatory expectations. The Solution: Huntswood scaled its operation to deploy over 600 FTE
The Challenge: During project setup, the bank experienced high BAU complaint volumes, creating an urgent need for additional resource to clear backlogs before remediation could begin. Despite delays, the client’s timeline for completion remained unchanged, requiring Huntswood to deliver at pace without compromising quality. The Solution: At short notice, Huntswood
The Challenge: The client needed a secure, scalable, and high-quality paraplanning solution that could deliver consistent service, improve adviser efficiency, and maintain exceptional standards of suitability across complex cases. The Solution: Huntswood provides an end-to-end paraplanning service, including secure office space, Level 4-qualified professionals, expert management, and all associated support
The Challenge: The client needed to reduce the backlog from 26,000 cases to 8,000 while continuing to manage incoming BAU volumes. The solution required rapid deployment of skilled complaint handlers and operational management capable of handling complex cases. The Solution: Within four weeks, Huntswood deployed 118 specialist complaint handlers and
The Challenge: The bank faced regulatory pressure to improve collections processes and customer outcomes. It required rapid deployment of skilled resources with technical knowledge of repayment plans, IVAs, bankruptcy, and forbearance options, as well as strong communication and empathy skills to support vulnerable customers. The Solution: Huntswood designed and managed
