Gautam Thakkar is the Chief Executive Officer of ResultsCX. He brings more than three decades of global leadership experience across North America, Europe and Asia, building and scaling large, technology-enabled services organizations across complex and regulated industries.
Prior to joining ResultsCX, Gautam served as Chief Executive Officer of Unifi Aviation where he led a multiyear transformation that combined advanced technology deployment, data-driven operating models, and disciplined execution to significantly elevate both employee and customer experience. During his tenure, Unifi scaled revenue nearly four-fold in five years — growing close to 45,000 employees and approaching $2 billion in revenue — driven primarily by organic growth, strengthened operational systems, and targeted acquisitions. His leadership established a culture rooted in measurable accountability, operational precision, and scalable technology integration.
Earlier in his career, Gautam was a founding leader and Chief Executive Officer of Infosys BPM, where he helped build and expand a global business process platform that embedded analytics, automation, and technology-enabled delivery into core service models. He also served as Chief Executive Officer of SE2, scaling a technology-enabled insurance and financial services platform in highly regulated markets.
Gautam has also worked at Accenture, where he advised clients on Business Strategy and Transformation, Business Process Redesign, Organizational Restructuring, and Profit Improvement initiatives.
Across his career, Gautam has consistently operated at the intersection of operations, strategy, and technology, building resilient operating models that leverage data, automation, and AI to deliver measurable business outcomes.