Gautam Thakkar is the Chief Executive Officer of ResultsCX. He brings more than three decades of global leadership experience across North America, Europe and Asia, building and scaling large, technology-enabled services organizations across complex and regulated industries. Prior to joining ResultsCX, Gautam served as Chief Executive Officer of Unifi
Sid oversees our business in Europe – a strategic market for ResultsCX. He works closely with FTSE 100, Fortune 500, and disruptive mid-market companies – helping them power next-gen customer experiences. Sid is also responsible for leading business expansion in the region – developing relationships with industry analysts, and establishing
With 23 years in management, 17 of which specialised in Human Resources across retail, hospitality, and financial services, Laura is a seasoned HR professional with a focus on Business Process Outsourcing. Laura’s strategic expertise shapes people practices, spanning employee relations, TUPE, resourcing, performance management, CSR, and employee wellbeing. Her notable
Helen has 19 years of customer-focused, operational experience with a very strong track record in risk management, and has extensively led and galvanised people through complex business and regulatory change while continuing to execute and deliver exceptional results. Helen is excellent at building relationships and ensuring alignment across different businesses
Tim is a financial services professional with over 35 years’ experience across multiple sectors. He has worked for Huntswood for over 18 years, and in this time, has built extensive experience of managing large operations relating to complaints, customer remediation and past business review. His oversight of some of Huntswood’s
Jon joined Huntswood in 2016, and is responsible for managing the relationships with a number of Huntswood’s clients covering Consumer Finance, General Insurance and the Life, Pensions & Wealth sectors. Jon ensures he is consistently ‘up to speed’ on regulatory and legislative developments in order to share insight on best
