Huntswood's Matt Drage and Paul Dyer discuss the FCA's business plan for 2020 and what to look out for over the coming months. This includes a view on the FCA's temporary interventions, the continued focus on good customer outcomes and other key takeaway messages for regulated firms.
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Huntswood’s Matthew Drage, Paul Dyer, and Richard Brown zone in on the topic of affordability and responsible lending within the consumer finance marketplace
If there was ever any doubt about the importance of a firm’s handling of complaints, then this was quashed in the FCA’s recent publication