Huntswood podcast

Huntswood's Matt Drage and Paul Dyer discuss the FCA's business plan for 2020 and what to look out for over the coming months. This includes a view on the FCA's temporary interventions, the continued focus on good customer outcomes and other key takeaway messages for regulated firms.

Our expert insight keeps you up-to-date on the latest industry developments and regulatory changes, providing the guidance needed to drive better outcomes for your business and your customers.

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Vulnerable customers

Affordability and responsible lending – Huntswood podcast

Huntswood’s Matthew Drage, Paul Dyer, and Richard Brown zone in on the topic of affordability and responsible lending within the consumer finance marketplace

Integrity green

The regulator’s expectations of complaints handling during coronavirus

If there was ever any doubt about the importance of a firm’s handling of complaints, then this was quashed in the FCA’s recent publication

Future conduct risk
General regulation

The Future of Conduct Regulation

Huntswood's partner and advisor, Michael Sicsic, looks at the future of conduct regulation

Cost to serve
Customer Servicing

White Paper: Reducing the 'Cost to serve'

Keeping the cost of customer care down without sacrificing on service quality