September 18, 2020
The Challenge: The client needed a comprehensive and independent review of governance arrangements under Section 166 of the Financial Services and Markets Act. This was a high-profile engagement requiring assurance for both the client and the FCA, covering multiple workstreams and involving senior leadership. The Solution: Huntswood was selected from
The Challenge: The client needed a comprehensive remediation programme that included data cleansing, calculator design, customer data enrichment, and operational execution. The programme had to manage fluctuating call volumes, maintain high quality standards, and deliver correct customer outcomes while minimising complaints. The Solution: Huntswood assumed responsibility for the entire remediation