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Huntswood Increases customer trust in a major water provider, taking them from bottom to top of the satisfaction league table

The Challenge: The acquisition created capacity issues within the customer services department, leading to increased pressure on voice channels, inefficient processes, and longer handling times. The client needed a solution that would improve efficiency, enhance customer experience, and optimise channel usage. The Solution: Huntswood implemented a multi-channel service supported by

January 24, 2023

Huntswood Delivers High Quality Complaints Handling

The Challenge: The client needed a fully assured approach to complaints handling that met regulatory requirements and maintained high standards of quality and compliance. They also required rapid deployment of skilled resources and improved productivity compared to their existing business-as-usual team. The Solution: Huntswood leveraged its unique market position and

October 14, 2022
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