Managing conduct risk
Ensure good outcomes for your customers – regardless of the channel used
Mitigate conduct risk
“The risk that the behaviour of firms will result in poor outcomes for customers.”
There is no one-size-fits-all approach to writing a conduct risk framework, but, thanks to our understanding of best practice and decades of experience in supporting the transformation of firm’s governance and operational structures, we are well-placed to guide you through every point of the journey.
Culture is king
We know that a good company culture is the bedrock of good company conduct.
Without effective communication and appropriate training at all levels, your firm won’t be seeing the improvements that it could. Nor will you be avoiding the risks of doing business in an increasingly complicated world – something that can have disastrous effects.
Let our expert advisors benchmark your companies conduct culture against various industry standards. From there, we’ll identify areas for improvement and opportunities to drive better outcomes for your firm and the consumers that rely on you.
Conduct risk in a digital world
The world is continuing to digitise at pace, with new channels breaking down barriers to challenger firms and customers seeking new ways to communicate and transact.
It’s never been more important to manage the conduct risk your firm faces, and never more necessary to use the latest technologies and digital-enabled processes to guide your customers on the right journey.
Ensure customer loyalty and continued commercial success by effectively managing the journey, end-to-end.
Ensure the delivery of fair outcomes online
Managing digital conduct risk
Best practice for managing digital conduct risk
Ensure good customer outcomes
Huntswood, in collaboration with specialist technology partners, can offer a suite of solutions designed to help your firm meet, and exceed, high standards of conduct expected by customers and regulators. We can provide:
Secure record keeping
Automated compliance monitoring
Tech-enabled review and investigation
Product governance and customer journey reviews
Outcomes testing
Advice suitability reviews
Compliance monitoring and reviews
Complaints management
Why Huntswood
- We’ll assist you in reducing your exposure to risk, helping to develop a clear view of product performance and any potential product design risks
- Huntswood can quickly identify poor customer outcomes in sales processes at both a business and case level. We are experts at assessing past, current and future business
- We’ll help you rectify any identified customer detriment, no matter how minor. We do this through root cause analysis, remediation and providing training as required
Complaints Outlook 2022
Actionable insight for every stage of the complaints journey
Latest insights
Regulatory Update
July 15, 2025
Article
June 25, 2025
