System issues, cyber security breaches and other incidents have the potential to cause significant operational disruption, impacting customers and creating sharp surges of activity.
Regulators are also focusing on how firms are preventing, adapting and responding to operational disruptions, including plans in place to ensure customers can continue to access vital services after a major issue.
We are the ‘go-to’ partner for regulated firms requiring enhanced operational resilience, with extensive experience in supporting businesses manage the impacts both during and after critical incidents.
Our support doesn’t end there; our experience means we are well-placed to proactively evaluate your operational resilience plans and help you prepare effectively, so if the worst happens, you know you will be able to act fast, protecting your firm from excessive customer, regulatory or reputational risks.
Flexibility to deal with planned and unplanned customer activity, utilising our operational experience to scale resource as required - quickly and reliably while always upholding the quality of customer outcomes
We work in collaboration with you to fully understand your business and risk profile, tailoring our solutions to your unique requirements.
Huntswood’s commercial proposition helps reduce the need for ongoing capital investment, replacing fixed costs with a flexible cost base, in a range of pricing models.
Our solutions drive commercial value by delivering excellence throughout the customer journey. We support customer retention and build advocacy by working as a seamless extension of your operation.
We have a team of over 20 resourcing professionals and a database of 9,000 highly skilled, trained and vetted individuals with experience of working in regulated markets.
The Huntswood team has delivered precisely to brief and in a timely manner too. I have been most pleased with the thoroughness of preparation going into the project. This, combined with the obvious regulatory and strategic experience you all have has made the project a great success.
The project has run incredibly smoothly, which reflects great planning and great commitment to pro-actively resolve any issues ... Good collaborative planning was at the heart of the operation. It primarily ensured our customers received an outstanding service but also convey confidence to regulator and all the internal stakeholders.
Huntswood's people are of the highest calibre. Not only do they understand the issue from a regulatory perspective, but they know how to deliver effective training in an impactful way.
Our challenge... has been extremely demanding and Huntswood has had to deal with a rapid upsizing of the ongoing engagements, taking the number of deployed staff from an initial 16 to 174 in a very short space of time. The hassle- free experience has been testament to Huntswood's organisational and management skills.
Throughout the eight months that I've worked with Huntswood I've seen first- hand how they put their customers at the heart of their business. They are a company that continues to impress, deliver and delight in equal measure.