Of those who transferred a pension, 30% rated the process as average, poor or very poor, according to research from Huntswood. Around one in eight (12%) of consumers transferred a pension between 2022 and 2025, research from Huntswood found. Of those who transferred a pension, 30% rated the
More than one in 20 complaints to financial services firms is taking eight weeks or more to resolve, new analysis* from Huntswood, a ResultsCX company, shows. While data shows nearly half (45.54%) of complaints opened with financial services companies are resolved within three days, analysis shows 5.56% are taking
Banking and credit card providers attracted six times more complaints than the average across all other financial services sectors, according to new analysis. Analysis by Huntswood, a subsidiary of ResultCX, found the average number of complaints handled over six months was 15,360 for organisations operating in the banking and
One sector’s complaints rose 19.4% in H2 2025 – the only insurance line to increase – while every other product fell. The trends carry different implications at renewal Insurance and pure protection was the second most-complained-about sector in UK financial services in the second half of 2025, with 665,370 complaints
Banking and credit card firms receive six times more complaints on average than organisations across other financial services sectors, according to analysis from Huntswood. Analysis of the Finanical Conduct Authority’s (FCA) latest opened complaints data found organisations in the banking and credit card sector received an average of 15,360
‘Every complaint provides valuable insight into where customers are experiencing unnecessary delays, poor communication or friction,’ says managing director Almost one in 10 people make an insurance claim each year, with 11% describing their most recent claims experience as poor or very poor, according to research from Huntswood. The study
The solution utilises artificial intelligence (AI) with the aim of helping firms move from reactive complaint handling towards a more proactive approach. Huntswood has launched Complaints360, an end-to-end complaints solution designed to help mortgage lenders and equity release providers improve customer outcomes. The solution utilises artificial intelligence (AI) with the
Huntswood has launched Complaints360, a comprehensive integrated solution designed to help financial institutions navigate intensifying regulatory scrutiny and rising consumer expectations. For fintech leaders, this move signals a shift toward proactive, AI-driven remediation strategies as the industry struggles to manage high volumes of complex interactions across digital and traditional channels. What
A unified, AI-powered platform that connects insight, process, and human judgement across the full complaints lifecycle, built for regulated environments. London – 14th May 2026 – Huntswood, a ResultsCX company, today launched Complaints360, a comprehensive solution that blends human expertise and technology to deliver good customer outcomes at scale, identify
NORRISTOWN, Pa., March 9, 2026 – ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and FTSE 250 organizations, today announced the appointment of Gautam Thakkar as Chief Executive Officer. Thakkar will also join the company’s Board of Directors. Thakkar brings more than
