LONDON–Banking and credit card companies receive six times as many complaints as the average across other financial-services sectors, according to a new analysis by Huntswood, a ResultsCX company. Organizations in the banking and credit card sector handled an average of 15,360 complaints during the latest six-month reporting period. By comparison,
Over one in 20 complaints (6%) take more than eight weeks to be resolved – a breach of FCA complaint rules, according to FCA data analysis from complaints solution provider Huntswood. Under FCA Handbook rules, firms regulated by the FCA have eight weeks to provide a final response or a
More than one in 20 complaints to financial services firms takes eight weeks or more to resolve, new analysis from Huntswood has found. While 45% of complaints opened with financial services companies are resolved within three days, analysis shows 5.5% are taking more than eight weeks to resolve. The remaining
Analysis of the FCA’s latest opened complaints data found organisations in the banking and credit card sector received an average of 15,360 complaints over six months. Banking and credit card firms receive six times more complaints on average than organisations across other financial services sectors, according to analysis from Huntswood.
The analysis of the latest Financial Conduct Authority (FCA) opened complaints data found 5.56% of complaints took longer than eight weeks to resolve. More than one in 20 complaints made to financial services firms take more than eight weeks to resolve, according to analysis from Huntswood. The analysis of the
Insurance and pure protection was the second most-complained-about sector in UK financial services in the second half of 2025, with 665,370 complaints recorded between July and December, according to revised data published by the FCA. That figure represents a 4.6% decrease from 697,635 in H1 2025. Across all financial services,
Banking and credit card providers attracted six times more complaints than the average across all other financial services sectors, according to new analysis. Analysis by Huntswood, a subsidiary of ResultCX, found the average number of complaints handled over six months was 15,360 for organisations operating in the banking and credit
‘Every complaint provides valuable insight into where customers are experiencing unnecessary delays, poor communication or friction,’ says managing director Almost one in 10 people make an insurance claim each year, with 11% describing their most recent claims experience as poor or very poor, according to research from Huntswood. The study
The solution utilises artificial intelligence (AI) with the aim of helping firms move from reactive complaint handling towards a more proactive approach. Huntswood has launched Complaints360, an end-to-end complaints solution designed to help mortgage lenders and equity release providers improve customer outcomes. The solution utilises artificial intelligence (AI) with the
Huntswood has launched Complaints360, a comprehensive integrated solution designed to help financial institutions navigate intensifying regulatory scrutiny and rising consumer expectations. For fintech leaders, this move signals a shift toward proactive, AI-driven remediation strategies as the industry struggles to manage high volumes of complex interactions across digital and traditional channels.
