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Of those who transferred a pension, 30% rated the process as average, poor or very poor, according to research from Huntswood.
Around one in eight (12%) of consumers transferred a pension between 2022 and 2025, research from Huntswood found.
Of those who transferred a pension, 30% rated the process as average, poor or very poor.
A quarter rated it excellent, while 45% described it as good.
Among respondents who rated the process from average to very poor, 46% said it took too long.
More than a third believed their former provider deliberately slowed the transfer, while 30% reported poor communication.
The wider study found that 32% of consumers made a complaint to a UK company over a 12-month period.
Of those who complained, 46% made more than one complaint.
James Tattersall, senior director, advisory at Huntswood, said: “Complaints360 helps organisations move beyond simply managing complaints to understanding and preventing them.