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The FCA has confirmed that, subject to the outcome of the Supreme Court’s ruling expected in July 2025, it is likely to consult on an industry-wide redress scheme for customers affected by discretionary commission arrangements (DCAs). The scheme would be firm-led and designed to deliver fair, consistent, and efficient outcomes
Following the FCA’s March 2025 announcement, and with the regulator’s vulnerability work ongoing, what should firms be doing to better protect their vulnerable customers and ensure they are not falling short of expectations? The FCA has published its findings following its review of the treatment of vulnerable customers. The review
What are the underlying elements of a good remediation approach, and how can firms make their general response to customer issues more efficient, while understanding when to call on the support of a specialist? The FCA has released two statements recently on issues which had industry wide concerns. An update
What does the recent FCA announcement around ongoing advice mean for firms? Here we look at common areas of poor practice and practical steps firms can take now to stay ahead of the FCA’s work On 24 February 2025, the FCA profiled the initial findings of its investigation into the
Firms’ successes and challenges in embedding Consumer Duty were well documented in 2024. Conversation around the Duty is ongoing, and there is plenty of dialogue around how they should continue to refine their approach. Recent sector feedback has led the FCA to produce a new webpage which consolidates the principles of the