Huntswood appoints Helen Maslin as Risk Director to continue to create better outcomes for clients
15th March 2021: Helen Maslin has been appointed as Risk Director at resourcing, outsourcing and advisory firm, Huntswood. She joins from Quilter, where she worked as Head of Risk, and will bring extensive experience from senior positions at Metro Bank and Lloyds Banking Group.
Understanding the challenges faced by firms, Helen is well positioned to strengthen Huntswood’s services in identifying and mitigating risk for businesses operating in heavily regulated industries. Her role will focus on overseeing and governing client projects to create value and better outcomes for customers.
Helen also brings deep insight into customer experience and the relationship between risk and complaints, including the important role of Root Cause Analysis. As such, she aims to facilitate a culture of continuous improvement and will encourage risk and operations teams to work together to deliver even better results for clients and customers.
Commenting on her new position, Helen Maslin said: “Huntswood is well regarded within the industry for the quality and efficiency of its service, so I’m excited to take on this new challenge and to bring my extensive in-house experience and insight to the role. I’m looking forward to shaping and leading the risk management function, utilising my commercial background to ensure client projects are managed in a way that achieves the best outcomes.”
Martin Dodd, CEO of Huntswood, said: “I’m delighted that Helen has joined our team. Her invaluable experience will be hugely beneficial in driving the business forward and partner with our clients to manage risk and increase the value that can be found in well-handled complaints and customer processes.”