Onboarding/Service Delivery Specialist

Location: Berkshire
Job Type: Permanent
Salary: Competitive Salary

Role purpose:

  • To take leads through the induction phase of registering with Brolly
  • Converting leads by explaining the advantages and benefits of the service we offer.
  • To arrange qualified meetings with recruitment agencies.
  • To take incoming queries by email / telephone from agency partners / prospective contractors and existing contractors
  • Maintain and update company databases with partner and contractor data
  • Action ID / proof of address (POA) document processes relevant to induction process
  • To perform administrative function for assignments paperwork between agency partners / Brolly and contractors


  • Conduct basic research to be able to make an informed call to prospective clients and any subsequent business development meetings.
  • Identify and remain up to date on industry trends and potential business opportunities for Brolly as and when appropriate
  • Maintain a level of company and industry understanding to ensure potential employees are given relevant and factually correct information and advice
  • Responsible for ensuring company SLA's are met
  • Regular cleansing and updating of company databases

Qualifications, knowledge and experience:

  • Telephone sales experience essential
  • Good Excel knowledge preferable
  • Experience of working for a recruitment or Umbrella company in a sales / customer service role would be an advantage
  • Used to working within a targeted environment

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