A David Brownlow Company

Winter Complaints Healthcheck

The cold weather is already creeping in, bringing with it an increase in the volume, complexity and urgency of complaints

PREPARE YOUR FIRM FOR WINTER COMPLAINT SURGES

 

Winter’s impact may be unavoidable, but customer service levels don’t need to suffer

GET A COMPLAINTS HEALTHCHECK NOW

ARE YOU GETTING SNOWED UNDER DURING WINTER?

 

Firms often experience an increase in the volume, complexity and urgency of consumer complaints during the winter months.

Utilities providers could find their supply disrupted by extreme weather events and see more complaints as a result. Insurers often see the amount of claims skyrocket as roads become slippery and rivers start to burst.

Our Healthcheck assesses all key areas of your complaints handling operations to ensure your firm is fully prepared to deal with this winter’s challenges.

HOW WILL YOU BENEFIT?

 

Your firm will be able to proactively plan ahead and optimise with confidence

We can train and develop your teams, ensuring they operate at peak efficiency

Align your firm to regulatory requirements and ensure that any breaches are rectified

We will ensure complaints will be dealt with quickly, effectively and compliantly

 

GET A COMPLAINTS HEALTHCHECK NOW

FIND OUT MORE

 

If you’re a utilities provider or insurer and need a hand in managing winter surges, download our brochures:

A PROVEN TRACK RECORD

 

With extensive experience in all areas of complaint-handling operations, we can ensure your business is optimised to meet the challenges ahead – come rain, snow or shine


CASE STUDY FOR A LEADING INSURANCE PROVIDER

 

REDESIGNING A COMPLAINTS OPERATING MODEL

Learn more

CASE STUDY FOR A LEADING UTILITIES PROVIDER

 

CLOSING 21,000 COMPLAINTS
AT 95% QUALITY

Learn more

Read our related insight

vulnerable customers paper

WORKING WITH KEY INDUSTRY PARTNERS: