WINTER SURGES IN COMPLAINTS: ARE YOU ON TRACK?


Cold weather means that consumer issues with their electricity, gas, water and communication providers grow in both complexity and urgency.

As a result, during the winter season, although the overall volumes of complaints may not always increase, firms may experience a rise in complaints that are more emotionally-charged and complex to handle; creating capacity issues for providers.

We can offer a comprehensive and bespoke solution for your firm; assessing all key areas of your complaint-handling operations to ensure they are optimised to meet the challenges your business may face.

WHY HUNTSWOOD

With over 4,000 contractors deployed on projects around the UK, and 1 million working days delivered in complaints management annually, you can rely on us to support your firm.

Download our handy services guide to discover how we can support your firm.