Regulatory services

While the FCA’s greater focus on customer outcomes is undoubtedly a good thing for consumers, it can sometimes result in firms having to enact change to meet the requirements of concurrently-running FCA initiatives. Individual accountability, internal culture, complaints handling standards and pension freedoms are just a few areas of recent regulatory change.
 
With this in mind, Huntswood’s experienced regulatory consultants offer a range of flexible and bespoke services to help your firm meet the needs of the regulator and customers.

  • Skilled Persons Review (S.166)

    Find out what to expect from a review, and gain assurance that you're fully prepared for the process and any resulting action

  • Regulatory healthchecks

    Recalibrate products, processes and controls to ensure ongoing compliance and the delivery of good customer outcomes

  • FCA authorisation support

    Ensure your application accurately articulates your approach to regulation, helping facilitate successful authorisation

  • Outcomes testing framework

    Develop an effective and robust framework to test customer outcomes and improve the end-to-end customer experience

  • Product suitability

    Review the suitability of advice that customers receive on an ongoing basis to evidence your approach to customer outcomes

  • Product governance

    Ensure your governance framework enables you to develop products that meet the needs of your customers

  • Training and competency reviews

    Assess your current training approach and ensure you're delivering programmes that facilitate compliance and business results

  • Regulatory change programmes

    Understand and embed upcoming and existing regulation to benefit your customers, empower your staff and safeguard your firm

  • Process design, redesign and review

    Optimise your processes to ensure they work for your customers while developing a reliable, practical approach to business change

  • FCR regulatory advisory and assurance

    Ensure effective financial crime risk (FCR) oversight while still enabling your business to operate efficiently

  • Collections and recoveries

    Protect arrears customers from detriment with a fair, outcomes-focused approach to dealing with collections and recoveries