Culture and people development
The FCA continues to place great emphasis on the culture and the 'tone from the top' within financial services firms. Propagating a positive, responsible and truly customer-centric culture throughout your firm isn’t only imperative from a regulatory point of view; it’s also a critical element in delivering good customer outcomes. Huntswood’s experts can design and deliver regulatory and operational training programmes, assist you with cultural and organisational enhancement or support the development of your senior leadership team. This will help you harness a culture that goes beyond regulatory compliance and benefits the business’s bottom-line.
Ensure you've considered all factors in your pursuit of a business-enabling yet customer-centric approach to internal culture
Make sure you are fully equipped as a senior leader to achieve business objectives while delivering good customer outcomes
Help colleagues across your firm understand their obligations and empower them to drive good customer outcomes