Firms in the water industry are facing major changes to the way in which they approach the market. Ofwat is currently focusing on improved customer outcomes and the fair treatment of new and existing customers, and this will result in some changes to the way water firms do business. Furthermore, the introduction of a competitive market means that many firms have begun working on new and innovative ways to interact with their customers.

Huntswood’s regulatory and commercial expertise means we provide a unique set of services and insight, allowing firms to achieve operational efficiency, effective complaints handling and regulatory compliance. 

Meet our Senior Client Partner in this sector

Our services

  • Business assurance

    Ensure products and services are robust yet business-enabling to deliver good customer outcomes and compliance benefits

  • Complaints

    Better understand upcoming complaints regulation, improve your complaints handling approach or source expert case handlers

  • Culture and people development

    Embed a culture in your firm that goes beyond regulatory compliance, empowering your people and benefiting your business

  • Financial Crime and Fraud

    Mitigate the risk of financial crime and react effectively to crystallised issues, protecting your firm and its customers

  • Past business review and remediation

    Execute proportionate reviews, identify the real issues and perform remediation projects that achieve good customer outcomes

  • Recruitment

    Fill specialist technical roles by drawing on our wide pool of skilled and experienced candidates

  • Regulatory services

    Understand and embed existing or emerging regulation, aiding compliance while helping you realise operational benefits