Other regulated industries


We support firms across a wide range of regulated industries, including travel and pharmaceuticals, as well as organisations operating in the public sector.

We have significant experience working with firms across these sectors, providing resource to help them deal with short-term spikes in customer contact volumes. We also work with firms to implement and embed change programmes, including training and development activity to support this process.


Our services

  • Business assurance

    Ensure products and services are robust yet business-enabling to deliver good customer outcomes and compliance benefits

  • Complaints

    Better understand upcoming complaints regulation, improve your complaints handling approach or source expert case handlers

  • Culture and people development

    Embed a culture in your firm that goes beyond regulatory compliance, empowering your people and benefiting your business

  • Financial Crime and Fraud

    Mitigate the risk of financial crime and react effectively to crystallised issues, protecting your firm and its customers

  • Past business review and remediation

    Execute proportionate reviews, identify the real issues and perform remediation projects that achieve good customer outcomes

  • Recruitment

    Fill specialist technical roles by drawing on our wide pool of skilled and experienced candidates

  • Regulatory services

    Understand and embed existing or emerging regulation, aiding compliance while helping you realise operational benefits