FOR ORGANISATIONS WHO STOP, THINK AND ACT WHEN THEY DISCOVER ISSUES AFFECTING THEIR CUSTOMERS.
Many organisations have plans in place to quickly assess the customer impact of issues and establish an appropriate response, but when capacity challenges arise or the complexity of issues necessitates outside support, firms need a trusted, proven and flexible partner.
Whether it’s a simple case of rectifying an erroneous charge, or needing to investigate and engage the affected population and the appropriate treatments more deeply, Huntswood is that partner.
Our flexible approach allows our clients to obtain exactly what they need to rectify any and all issues, whether using a blended approach, or allowing Huntswood to deliver end-to-end support in an open and transparent manner.
OUR UNIQUE APPROACH
IS AGILE AND TECH-ENABLED
Our blend of people, process and technology allows us to deliver practical, efficient and flexible solutions across the four key pillars of project design and delivery. Thanks to extensive regulatory knowledge, we can also ensure that your operation remains compliant and efficient.
Learn more about our unique 4 pillar approach
Remediation insight - a hot topic!
Remediation
Motor Finance – Planning Ahead
A strategic blueprint for firms responding to complaints about discretionary commission arrangements.
Complaints
Motor finance – some practical challenges
The immediate practical challenges arising from the FCA’s recent motor finance commission announcement
Complaints
Motor Finance Commission Complaints
Motor finance providers are under the spotlight of the FCA, who announced an immediate pause on the 8-week response period for complaints related to discretionary commission arrangements.
Complaints
Research report: Complaints Outlook 2022
Our latest Complaints Outlook research report provides your firm with actionable insight for every stage of the complaints journey
Why Huntswood:
- RIGHT FIRST TIME’ APPROACH - Thinking about complexities such as customer experience, operational challenges and vulnerability upfront to ensure good outcomes are delivered first time.
- SME-SUPPORTED DELIVERY - Delivery alongside Advisory expertise enabling you to navigate new challenges and ensure quality
- DEDICATED IMPROVEMENT EXPERTS - Using technology, multichannel communications and our strong advisory expertise to continuously refine outcomes
- DELIVERY FOCUS IN THE DESIGN PHASE - Thinking about delivery in the design phase to ensure correct prioritisation, operational efficiency and cost effectiveness
- END-TO-END PARTNER - Simplifying governance and accountability and delivering commercial certainty.
