Press Releases
ResultsCX acquires Huntswood
Huntswood is acquired by ResultsCX, a leading provider of transformational Customer Experience Management solutions.
Lucy Gilly appointed to Huntswood’s Leadership Team - Press release
Lucy Gilly has been appointed to the company’s Leadership Team as Commercial Director
Luke Wootton appointed to Huntswood’s Leadership Team - Press release
Luke Wootton appointed to Huntswood’s Leadership Team as Director of Client Relationships
Helen Maslin appointed as Risk Director - Press release
Huntswood appoints Helen Maslin as Risk Director to continue to create better outcomes for clients
Huntswood’s Complaints Outlook 2021 - Press release
Complaints Outlook 2021, Huntswood’s benchmark insight report, maps the emotional journey of customers through the complaints process
Huntswood appoints Martin Dodd CEO - Press release
Huntswood appoints Martin Dodd CEO to continue expansion in regulated markets
Huntswood Partners with Gadhia Consultants - Press release
Huntswood is pleased to announce a new partnership with Gadhia Consultants
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Latest Insights
Remediation
Motor Finance – Planning Ahead
A strategic blueprint for firms responding to complaints about discretionary commission arrangements.
Customer Servicing
Consumer Duty Day 2 – Good Outcomes for Vulnerable Customers
Delivering good outcomes for vulnerable customers is not simple and requires careful consideration across a range of areas.
Customer Servicing
The three R's of clear communication
Critical considerations for firms implementing changes to their communications in line with Consumer Duty.
Complaints
Motor finance – some practical challenges
The immediate practical challenges arising from the FCA’s recent motor finance commission announcement
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