Telephony Agent

Location: Merseyside
Job Type: Contract
Salary: £155 per day

This role will be supporting a large retail bank with customer debt/affordability related issues.

Working a shift between the hours of 8:00 - 19:00, you may be required to work additional hours depending on your workload.

Starting in December, until end of March 2020.

Required skills and experience include:

  • A broad range of customer service telephony experience, ideally within collections, debt recovery or affordability
  • Excellent telephone negotiation skills
  • Good MS Office skills, particularly MS Word
  • The ability to maintain a high standard of work with a strong attention to detail
  • A positive and flexible attitude

"It's not just about what we do, but the way we do it. And it's our values that make us special."

Interested? Apply now.

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