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White paper: Vulnerable Customers (2nd edition)

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vulnerable customers paper

Fair treatment of customers in vulnerable circumstances

Huntswood’s white paper is a must read if your firm is looking to improve the way it deals with vulnerable customers.

This second edition of the paper has been updated and refreshed in line with recent market and regulatory developments, and is applicable to both the financial services and utilities sectors.

  • Understand the most pertinent issues and build a framework to embed real change within your firm
  • Access our 10-step outcomes-based approach for firms - based upon our translation of regulatory requirements impacting these sectors
  • Learn about Huntswood's diagnostic tool, which helps firms to gain assurance on the effectiveness of their approach 

Download the white paper