Insights
Our expert insight keeps you up-to-date on the latest industry developments and regulatory changes - and, importantly, provides practical guidance on the action you need to take
Our expert insight keeps you up-to-date on the latest industry developments and regulatory changes - and, importantly, provides practical guidance on the action you need to take
White Paper: Implementing the Senior Managers and Certification Regime
Practical guidance for implementing the SM&CR for solo-regulated firms
One year on from the introduction of Open Banking - how has this revolutionary architecture changed the traditional card payments model?
Technology has brought us to a crossroads in banking - will we embrace a future of quick and easy switching, or will we see a dangerous 'waterbed' effect?
With an industry-wide approach and technological innovation, we can stamp out financial crime in Payments
Blog: FCA proposals broadens responsibility for push payment fraud
New rules will serve to better protect consumers from APP fraud and give victims stronger rights to complain
The FCA's annual Sector Views report sets the tone for the year's regulatory agenda
Want to successfully reduce and manage your Ombudsman caseload? Our paper shows you how
Blog: Vulnerable customers – Wins in 2018 and goals for 2019
What has happened this year to improve the lot of vulnerable customers? What can still be done? And where will we be at the end of 2019?
More people are engaging with their banks and providers online than ever before - it's time to review conduct risk
Resulting from the EPA's Project Futures Workshop, this report outlines the direction of travel for the payments industry
The FCA has called upon firms to contact 150,000 customers who may be able to make a new or second PPI complaint
Blog: The quickest way to improve your board’s performance? Focus on culture, value and behaviours
A key factor in Board success is not the Directors’ technical competencies – it is how they behave.
