Insights
Our expert insight keeps you up-to-date on the latest industry developments and regulatory changes - and, importantly, provides practical guidance on the action you need to take
Our expert insight keeps you up-to-date on the latest industry developments and regulatory changes - and, importantly, provides practical guidance on the action you need to take
Complaints Outlook 2019 – deliver complaints excellence today
The journey to cyber resilience begins with good governance - here's how Huntswood and Gadhia Consultants can assist
Blog: “Get it right the first time” – Aiming for ‘first point of contact’ complaints resolution
Customers expect their complaint to be resolved immediately. How can you ensure that you meet these expectations?
Regulatory update: Guidance for firms on the fair treatment of vulnerable customers
The FCA has published draft guidance for firms that will ensure they always work with the best interest of vulnerable customers in mind
PAS 499 provides firms with guidance on the proper implementation and use of digital identity and authentication services
PPI is coming to an end, but not before the Official Receiver sends through tens of thousands more claims - here's what you need to stay on target
Huntswood research suggests there is a large disconnect between firms' and customers' understanding of how well complaints are being resolved
Strong Customer Authentication adds much needed layers of security to electronic payments – merchants, acquirers and issuers all need to prepare
There's an obvious business case for getting complaints right, but are we also considering the personal cost of poor complaints handling?
The new Regulatory Technical Standard calls for two-factor Strong Customer Authentication – what does this mean for the payments landscape?
The biggest shake-up to the overdrafts market for a generation has been announced by the FCA
The FOS has shared its Annual Review of 2018 / 19, highlighting just how busy these past years have been!
