Insights
Our expert insight keeps you up-to-date on the latest industry developments and regulatory changes - and, importantly, provides practical guidance on the action you need to take
Our expert insight keeps you up-to-date on the latest industry developments and regulatory changes - and, importantly, provides practical guidance on the action you need to take
Download our expert analysis and overview of the FCA's Business Plan for the upcoming financial year
The biggest shake-up to the overdrafts market for a generation has been announced by the FCA
The FOS has shared its Annual Review of 2018 / 19, highlighting just how busy these past years have been!
34% of customers won't give your business the chance to put things right - here's how to reach out to non-complainants
The maximum award for FOS cases has almost doubled - here's how to avoid complaints escalating to that expensive level
A 5% fall in the volume of complaints made is a highlight from the recently released complaints data for the last half-year
Blog: Training and the culture of compliance in financial services
By being serious about financial crime training, staff can go beyond simple compliance to taking a genuine pride in their work
Kate Woollard discusses a few ways firms can benchmark their complaints performance
Get to grips with the operational requirements of the GDPR and DSARs
Blog: Making a Statement (of Responsibilities) – What senior managers need to know
The FCA's finalised guidance on Statements of Responsibilities and Responsibilities Maps is out now – here's what you need to know
White paper: Managing digital conduct risk - ensuring the delivery of fair outcomes
How do you effectively manage conduct risk in an increasingly digital world?
Claims Management Companies have been a major force behind financial services complaints for years now. But is the landscape changing against them?
