Insights
Our expert insight keeps you up-to-date on the latest industry developments and regulatory changes - and, importantly, provides practical guidance on the action you need to take
Our expert insight keeps you up-to-date on the latest industry developments and regulatory changes - and, importantly, provides practical guidance on the action you need to take
White Paper: Implementing the Senior Managers and Certification Regime
Practical guidance for implementing the SM&CR for solo-regulated firms
Blog: Vulnerable customers – Wins in 2018 and goals for 2019
What has happened this year to improve the lot of vulnerable customers? What can still be done? And where will we be at the end of 2019?
More people are engaging with their banks and providers online than ever before - it's time to review conduct risk
Resulting from the EPA's Project Futures Workshop, this report outlines the direction of travel for the payments industry
The FCA has called upon firms to contact 150,000 customers who may be able to make a new or second PPI complaint
Blog: The quickest way to improve your board’s performance? Focus on culture, value and behaviours
A key factor in Board success is not the Directors’ technical competencies – it is how they behave.
Blog: Customers at the core – how customer-centric is your business?
Successful businesses put customers at the centre of every decision – this becomes even more crucial in regulated industries
Blog: What we are complaining about this year in financial services – FCA H1 2018 complaints data
FCA complaints data from the first half of 2018 paints a picture of rising complaints and longer waits for consumers
The FCA has released a Progress Report detailing the success of their PPI communications campaign
Blog: A penalty for loyalty? – Reactions to the citizens advice super-complaint
Citizens Advice has issued a super-complaint on the subject of loyalty penalties. How has the market reacted?
Regulatory Update: GC18 / 4 SMCR – Proposed guidance on statements of responsibilities for FCA firms
New FCA guidance sets out the details of ‘Statements of Responsibility’ and ‘Responsibilities Maps’ within SM&CR
Winter may not have hit us just yet, but it is never too early to start planning for winter surges
