Insights
Our expert insight keeps you up-to-date on the latest industry developments and regulatory changes - and, importantly, provides practical guidance on the action you need to take
Our expert insight keeps you up-to-date on the latest industry developments and regulatory changes - and, importantly, provides practical guidance on the action you need to take
Download our expert analysis and overview of the FCA's Business Plan for the upcoming financial year
Get to grips with the operational requirements of the GDPR and DSARs
White paper: Managing digital conduct risk - ensuring the delivery of fair outcomes
How do you effectively manage conduct risk in an increasingly digital world?
Kate Woollard discusses a few ways firms can benchmark their complaints performance
Blog: Making a Statement (of Responsibilities) – What senior managers need to know
The FCA's finalised guidance on Statements of Responsibilities and Responsibilities Maps is out now – here's what you need to know
Claims Management Companies have been a major force behind financial services complaints for years now. But is the landscape changing against them?
With the UK’s future relationship with the EU uncertain, the time for robust contingency planning has never been more critical
One year on from the introduction of Open Banking - how has this revolutionary architecture changed the traditional card payments model?
Technology has brought us to a crossroads in banking - will we embrace a future of quick and easy switching, or will we see a dangerous 'waterbed' effect?
With an industry-wide approach and technological innovation, we can stamp out financial crime in Payments
Blog: FCA proposals broadens responsibility for push payment fraud
New rules will serve to better protect consumers from APP fraud and give victims stronger rights to complain
The FCA's annual Sector Views report sets the tone for the year's regulatory agenda
