Insights - Huntswood

Capabilities
Capabilities

Huntswood’s suite of client services provide the people, processes and technologies your business needs to succeed, all supported by advisory expertise

Complaints Excellence

Customer contact centres

Offshore customer support services

Recruitment Process Outsourcing

Past Business Review and Remediation

Customer Servicing

Operational Resilience and Continuity

Regulatory Risk and Assurance
Complaints

Research report: Complaints Outlook 2022

Our latest Complaints Outlook research report provides your firm with actionable insight for every stage of the complaints journey
Services
Services

We help clients transform their business to drive better customer, compliance and commercial outcomes

Outsourcing

Resourcing and recruitment

Advisory Services
General regulation

We are Huntswood - Lucy Gilly

Meet our Commercial Director, Lucy Gilly, and find out what it is like to work with Huntswood, and why we are fast becoming our clients number one partner of choice.
Company
Company

Contact us

About Huntswood

Our Leadership Team

Our Client Relationship Directors

Our Partners

Media Centre

Life at Huntswood

Environmental, Social and Governance

Off payroll (IR35) Working

Off payroll (IR35) Working - FAQs for Clients

Off payroll (IR35) Working - FAQs for Associates

Policies and reports

Modern Slavery Statement

Huntswood Tax Strategy

Covid-19 workplace risk assessment

CXP gender pay gap

ResultsCX
ResultsCX acquires Huntswood

Huntswood is acquired by ResultsCX, a leading provider of transformational Customer Experience Management solutions.
Insights
ResultsCX
Site Search
Recruitment

Vulnerable customers paper MAG black

Vulnerable customers

White paper: complaints handling for vulnerable customers

CO2022 word cloud

Complaints

Research report: Complaints Outlook 2022

Gi pricing insight 308 176

Fair pricing

White Paper: Paying a fair price for loyalty

Outsourcing considerations 308 176

Outsourcing

White Paper: Outsourcing in regulated markets - 5 essential considerations for your firm

Senior Managers and Certification Regime

White Paper: Embedding the Senior Managers and Certification Regime (SM&CR)

Motor finance p3 cover

Remediation

Motor Finance – Planning Ahead

Consumer duty Vulnerable customers banner

Customer Servicing

Consumer Duty Day 2 – Good Outcomes for Vulnerable Customers

CD communication background

Customer Servicing

The three R's of clear communication

Complaints

Motor finance – some practical challenges

Car Finance FCA background

Complaints

Motor Finance Commission Complaints

Vulnerable customers paper MAG black

Vulnerable customers

White paper: complaints handling for vulnerable customers

Complaints excellence yellow

Customer Servicing

What is customer outcome testing and why is it important?

DSA Rs manage volume capacity plan

Customer Servicing

Navigating the rising tide of data subject access requests: challenges and solutions

Consumer duty evidencing

Customer Servicing

Evidencing good customer outcomes

Consumer duty customer lens

Customer Servicing

Consumer Duty requirements – the customer journey lens

Operational resilience and continuity

Customer Servicing

Are you planning for your Annual Consumer Duty Board Report?

Ofgem contact consumer standards

Customer Servicing

New Ofgem Consumer Standards

Customer onboarding

Customer Servicing

Consumer Duty - Day 2 Enhancements

Customer Servicing

Case study: Huntswood Delivers a State of the Art Contact Centre and Operational Improvements for a Large Retailer

Huntswood services

General regulation

Huntswood - creating better outcomes for your business and its customers

Integrity purple

Customer Servicing

A Merry Christmas for your customers? It's never too early to start planning

Call centre video

General regulation

Explore the pillars of Huntswood's call centre offering

Connection green

Complaints

Case study: Recent complaints improvements for clients

Customer Servicing

Case study: Huntswood Increases customer trust in a major water provider, taking them from bottom to top of the satisfaction league table

Complaints

Case Study: Huntswood Delivers High Quality Complaints Handling

Banks and building societies

Banks and Building Societies

Consumer credit

Consumer Credit

General insurance

General Insurance

Life, Pensions and Wealth

Utilities

Payments

Travel

Gaming

Other regualted

Other regulated industries

Pharmaceutical

Complaints

Pensions

Customer service

Customer Servicing

Vulnerable customers

Operational resiliance

Operational Resilience

Fair pricing

Advice and suitability

Compliance monitoring

Compliance monitoring

Outsourcing

Technology and Data

Payments

Culture

Financial Crime

Financial Crime

PPI

Non-Executive Directors

Senior Managers and Certification Regime

General regulation

General regulation

Learning and Development

Past Business Review

Remediation

Resourcing

Recruitment

Operational excellence

Operational Excellence

CO2022 word cloud

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

SIGN UP FOR REGULAR INSIGHT

Keeping up-to-date with the latest industry topics and regulatory issues can be quite time-consuming!

Thankfully, our regulatory experts are here to help you stay on top of it all. Fill in the short form below to receive a monthly round-up of our insight, news and analysis.