Culture

Many of today’s industry hot topics are borne of the FCA’s aspiration to improve culture in the industry. Establishing a positive ‘tone from the top’, empowering frontline staff to have flexible conversations with customers and understanding your regulatory obligations are all factors. Firms should treat complaints as opportunities to build customer relationships and generate advocacy.
 
Fostering a positive culture can lead to competitive advantage, and Huntswood’s range of resources can assist you in achieving results in this area.