Payments Articles

Managed resourcing solution yellow
Complaints

Our call handlers share their insight from the frontline

Prioritise fpoc
Complaints

Prioritising First Point of Contact when dealing with complaints

Listen to complaints
Complaints

Turn complaints into opportunities

Closed complaints
Complaints

Why firms should be breaking down the barriers in complaints

Pandemic and complaints
Complaints

What have we learnt from complaints during the pandemic?

CO2021 questions
Complaints

The unanswered questions from the Complaints Outlook 2021 Launch Event

Complaints innovation
Complaints

Maximising customer outcomes through innovation in the complaints landscape

Future conduct risk
General regulation

The Future of Conduct Regulation

Cyber board third party
Technology and Data

Cyber Security and the Board – Working with third party suppliers

Cyber threats 2020
Technology and Data

The five cyber threats we’ll face in the 2020s

New year operational excellence
Operational Excellence

5 New Year’s resolutions to help you achieve operational excellence in 2020

Ethics and Compliance in the Boardroom
Culture

Guest Article: Poor culture – The silent Boardroom killer

Complaints outlook questions 1
Complaints

Your complaints questions answered – part 1

Future 2 insight version
Culture

Guest Article: Is your business ready for the future of work?

Phased approach sca payments world prepared
Payments

A phased approach to implementing SCA – Is the Payments world prepared?

Data driving right performance
Culture

Is your data driving the right performance?

Make it easy to be a customer
Customer Servicing

Guest Article: “Make it easy to be a customer” – The key to good customer experience

First point contact complaints resolution
Complaints

“Get it right the first time” – Aiming for 'first point of contact' complaints resolution

PPI 7 weeks Insight 308 176
PPI

The end of the PPI era – Staying on target through the last seven weeks

Strong customer authentication 308 176
Payments

Securing the future of payments through SCA – Part II

Payments Articles

Cyber security christmas
Financial Crime

Don’t let cyber criminals steal Christmas – Key considerations for the retail sector

Phased approach sca payments world prepared
Payments

A phased approach to implementing SCA – Is the Payments world prepared?

Strong customer authentication 308 176
Payments

Securing the future of payments through SCA – Part II

Card payment tools 308 176
Payments

Securing the future of payments through SCA – Part I

Watch payment 308 176
Payments

The changing value chain – Open Banking and the future of card payments

Path purple
Financial Crime

FCA proposals broadens responsibility for push payment fraud

DISPUTES IN THE OPEN BANKING ENVIRONMENT
Payments

Hardly an open and shut case – Disputes in the Open Banking environment

Integrity yellow
Payments

Authorised push payment (APP) fraud and regulatory pressure

Growth purple
Payments

Open banking - a revolution in customer outcomes?

Connection blue
Payments

PSD2 - are you thinking about the commercial opportunities?

Path purple
Payments

UK payments – a period of unprecedented change

H green big
Payments

PSD2 heralds further change for complaints handling

Connection green
Financial Crime

The UK’s future payments strategy is key to tackling financial crime

Path blue
Payments

Going mobile - the FCA’s industry-wide look at banking and payments

H green small
Payments

Ball in your court - Continuous Payment Authority

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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