Vulnerable customers

CO2022 word cloud
Complaints

Research report: Complaints Outlook 2022

Build advocacy
Customer Servicing

Can the utilities sector rebuild customers’ trust and loyalty to deliver sustained business success?

Telecomms call
Customer Servicing

Telecoms firms - don’t sleep on the competitive advantage afforded by elite customer service

Fibre optic service
Customer Servicing

How telecommunication providers can stand out with high quality customer service

Focus green
Customer Servicing

The SOLRs are here to stay

Utilities empathetic
Customer Servicing

The debt collection challenge: why an empathetic approach is key

Energy price cap increase
Customer Servicing

Energy price cap increase: An opportunity to build stronger customer relationships

Managed resourcing solution yellow
Complaints

Our call handlers share their insight from the frontline

Prioritise fpoc
Complaints

Prioritising First Point of Contact when dealing with complaints

Listen to complaints
Complaints

Turn complaints into opportunities

Closed complaints
Complaints

Why firms should be breaking down the barriers in complaints

Pandemic and complaints
Complaints

What have we learnt from complaints during the pandemic?

CO2021 questions
Complaints

The unanswered questions from the Complaints Outlook 2021 Launch Event

Paul whichello
Complaints

Complaints Outlook 2021 Launch Event - Phil Whichello - Human behaviours and the complaints journey

Luke wootton
Complaints

Complaints Outlook 2021 Launch Event - Luke Wootton - Research summary and recommendations

Huntswood h green
Complaints

Complaints Outlook 2021 Launch Event - Panel session

Complaints outlook 2021 journey
Complaints

Research report: Complaints Outlook 2021

Energy service
Complaints

Ofgem complaints warning is an opportunity to reduce cost to serve

Growth purple
Complaints

Case Study: Supporting the claims area of a major utilities company

Growth purple
Complaints

Case Study: Delivering a complaint solution for a leading water industry client

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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