General regulation

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Complaints

Research report: Complaints Outlook 2022

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We are Huntswood - Lucy Gilly

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General regulation

We are Huntswood - Luke Wootton

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General regulation

We are Huntswood - Helen Maslin, Risk Director

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General regulation

Podcast: The FCA Business Plan 2020

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Complaints

Complaints Outlook 2019 – A video round-up from the launch event

Microbusinesses Insight 308 176
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Microbusinesses and the energy market - The potential impacts of Ofgem's strategic review

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Complaints

White Paper: Complaints Outlook 2019

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Could we soon see an SM&CR for the Utilities sector?

WHERE THE UTILITIES INDUSTRY IS HEADING IN 2019
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The principles of regulation – Where the utilities industry is heading in 2019

Value for money Blog 308 176
Customer Servicing

Do you really value your customers? – Asking the hard questions around ‘value for money’

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Technology and Data

White Paper: GDPR – Facing the operational challenges

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Operational Excellence

White Paper: Managing digital conduct risk - ensuring the delivery of fair outcomes

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Culture

The quickest way to improve your board’s performance? Focus on culture, value and behaviours

Put customers at the heart 308 176
Operational Excellence

Customers at the core – how customer-centric is your business?

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Learning and Development

The UK Skills Gap and Lifelong Learning

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Vulnerable customers

The commercial benefits of treating customers fairly within the utilities sector

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Customer Servicing

Infographic: Delivering effective customer communications in the water sector

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Customer Servicing

Delivering effective customer communications in the energy sector

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Operational Excellence

Smart meters – how can firms minimise the conduct and operational risks and maximise the benefits?

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The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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