General regulation

Vulnerable customers paper MAG black
Vulnerable customers

White paper: complaints handling for vulnerable customers

Ofgem contact consumer standards
Customer Servicing

New Ofgem Consumer Standards

Huntswood services
General regulation

Huntswood - creating better outcomes for your business and its customers

Call centre video
General regulation

Explore the pillars of Huntswood's call centre offering

CO2022 martin dodd
Complaints

Complaints Outlook 2022 Launch Event - Martin Dodd, Implementation and Impact

CO2022 event research principles
Complaints

Complaints Outlook 2022 Launch Event - Craig Koch, Research Principles

CO2022 word cloud
Complaints

Research report: Complaints Outlook 2022

Lucy Comercial we are Huntswood vim
General regulation

We are Huntswood - Lucy Gilly

We are huntswood luke wootton
General regulation

We are Huntswood - Luke Wootton

Helen maslin video
General regulation

We are Huntswood - Helen Maslin, Risk Director

Podcast web banner purple
General regulation

Podcast: The FCA Business Plan 2020

Complaints outlook
Complaints

Complaints Outlook 2019 – A video round-up from the launch event

Microbusinesses Insight 308 176
General regulation

Microbusinesses and the energy market - The potential impacts of Ofgem's strategic review

Complaints outlook 2019 background
Complaints

White Paper: Complaints Outlook 2019

Utilities SMCR Insight 308 176
Senior Managers and Certification Regime

Could we soon see an SM&CR for the Utilities sector?

WHERE THE UTILITIES INDUSTRY IS HEADING IN 2019
General regulation

The principles of regulation – Where the utilities industry is heading in 2019

Value for money Blog 308 176
Customer Servicing

Do you really value your customers? – Asking the hard questions around ‘value for money’

GDPR reveal Blog 308 176
Technology and Data

White Paper: GDPR – Facing the operational challenges

Managing digital conduct risk blog 308 176
Operational Excellence

White Paper: Managing digital conduct risk - ensuring the delivery of fair outcomes

Jeannette Lichner board performance 308 176
Culture

The quickest way to improve your board’s performance? Focus on culture, value and behaviours

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

Download

 

SIGN UP FOR REGULAR INSIGHT

Keeping up-to-date with the latest industry topics and regulatory issues can be quite time-consuming! 

Thankfully, our regulatory experts are here to help you stay on top of it all. Fill in the short form below to receive a monthly round-up of our insight, news and analysis.