General regulation

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General regulation

Podcast: The FCA Business Plan 2020

Complaints outlook
Complaints

Complaints Outlook 2019 – A video round-up from the launch event

Microbusinesses Insight 308 176
General regulation

Microbusinesses and the energy market - The potential impacts of Ofgem's strategic review

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Complaints

White Paper: Complaints Outlook 2019

Utilities SMCR Insight 308 176
Senior Managers and Certification Regime

Could we soon see an SM&CR for the Utilities sector?

WHERE THE UTILITIES INDUSTRY IS HEADING IN 2019
General regulation

The principles of regulation – Where the utilities industry is heading in 2019

Value for money Blog 308 176
Customer Servicing

Do you really value your customers? – Asking the hard questions around ‘value for money’

GDPR reveal Blog 308 176
Technology and Data

White Paper: GDPR – Facing the operational challenges

Managing digital conduct risk blog 308 176
Operational Excellence

White Paper: Managing digital conduct risk - ensuring the delivery of fair outcomes

Jeannette Lichner board performance 308 176
Culture

The quickest way to improve your board’s performance? Focus on culture, value and behaviours

Put customers at the heart 308 176
Operational Excellence

Customers at the core – how customer-centric is your business?

Zein uk skill gap 308 176
Learning and Development

The UK Skills Gap and Lifelong Learning

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Vulnerable customers

The commercial benefits of treating customers fairly within the utilities sector

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Customer Servicing

Infographic: Delivering effective customer communications in the water sector

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Customer Servicing

Delivering effective customer communications in the energy sector

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Operational Excellence

Smart meters – how can firms minimise the conduct and operational risks and maximise the benefits?

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Customer Servicing

Customer outcomes are just as important as satisfaction in the utilities market

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General regulation

How will principles-based regulation (PBR) change the energy market?

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Non-Executive Directors

Video: digital - risks and rewards

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General regulation

Consumer apathy or barriers to switch?

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The Complaints Outlook 2021

Be one of the first people to read the report and register your interest in attending our event

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