General regulation

Implementing smcr guidance 308 176
Senior Managers and Certification Regime

White Paper: Implementing the Senior Managers and Certification Regime (SM&CR)

Growth purple
PPI

Regulatory Update: Final guidance on regular premium PPI complaints

Jeannette Lichner board performance 308 176
Culture

The quickest way to improve your board’s performance? Focus on culture, value and behaviours

Put customers at the heart 308 176
Operational Excellence

Customers at the core – how customer-centric is your business?

H green small
General regulation

Regulatory Update: General Insurance market study launch and Fair Pricing Discussion Paper

Focus purple
General regulation

Regulatory Update: GC18 / 4 SMCR – Proposed guidance on statements of responsibilities for FCA firms

A SHAKE UP IN INSURANCE
General regulation

A shake-up in insurance – Implementing the Insurance Distribution Directive

Zein uk skill gap 308 176
Learning and Development

The UK Skills Gap and Lifelong Learning

Path blue
Financial Crime

Cracking down on corruption - the risk of politically exposed persons

Integrity purple
General regulation

Sanctions – ensuring robust screening and due diligence

Growth purple
General regulation

Regulatory update: FCA sets out plans for regulation of claims management companies (CP18 / 15)

Growth blue
General regulation

Regulatory update: FOS annual review 2017 / 18 and future funding

Focus yellow
Technology and Data

Collecting insurance fraud statistics – is a change of approach needed?

Integrity green
General regulation

Timeline: Conduct and financial crime horizon scan - General insurance

Integrity green
General regulation

Regulatory Update: Financial Guidance and Claims Bill Receives Royal Assent

Connections purple
Recruitment

Joining the dots - Financial services compliance recruitment

Fca business plan 308 176
General regulation

White Paper: The FCA Business Plan 2018 / 19

Connection blue
General regulation

Regulatory update: The FCA’s second general insurance value measure data (year ending 31.08.17)

Focus purple
General regulation

Regulatory update: PS18 / 01 on IDD implementation - feedback to CP17 / 33 and other IDD consultations

Growth blue
General regulation

Regulatory update: FCA - ‘Our approach to authorisation’

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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