Operational Excellence

Paul whichello
Complaints

Complaints Outlook 2021 Launch Event - Phil Whichello - Human behaviours and the complaints journey

Luke wootton
Complaints

Complaints Outlook 2021 Launch Event - Luke Wootton - Research summary and recommendations

Huntswood h green
Complaints

Complaints Outlook 2021 Launch Event - Panel session

Complaints innovation
Complaints

Maximising customer outcomes through innovation in the complaints landscape

Equation
Advice and suitability

Managing the payment deferral crossroads

Focus purple
Financial Crime

Case Study: Supporting a global retail bank to clear a backlog of potential fraud cases

Dan Crisp
Operational Resilience

Discussing operational resilience with Dan Crisp

New year operational excellence
Operational Excellence

5 New Year’s resolutions to help you achieve operational excellence in 2020

Cyber security board
Operational Resilience

Cyber Security in the Boardroom - an interview with Stephen Head

Complaints outlook questions 1
Complaints

Your complaints questions answered – part 1

Cyber security board webinar
Financial Crime

Webinar: Cyber security and the Board

Ensuring continuity disruption
Operational Excellence

Ensuring business continuity in the age of disruption

Complaints outlook 2019 background
Complaints

White Paper: Complaints Outlook 2019

Compalints excellence infographic 308 176
Complaints

Infographic: Are you really delivering complaints excellence?

Quiet ones Insight 308 176
Complaints

The quiet ones – Reaching out to non-complainants

How do you stack up Blog 308 176
Complaints

How do you stack up? – Effective benchmarking of complaints performance

Value for money Blog 308 176
Customer Servicing

Do you really value your customers? – Asking the hard questions around ‘value for money’

Managing digital conduct risk blog 308 176
Operational Excellence

White Paper: Managing digital conduct risk - ensuring the delivery of fair outcomes

CM Cs Insight 308 176
Complaints

Claims Management Companies – A rapidly changing landscape

Digital conduct 308 176
Operational Excellence

Digital conduct risk in an online world

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

Download

 

SIGN UP FOR REGULAR INSIGHT

Keeping up-to-date with the latest industry topics and regulatory issues can be quite time-consuming! 

Thankfully, our regulatory experts are here to help you stay on top of it all. Fill in the short form below to receive a monthly round-up of our insight, news and analysis.