Advice and suitability

Equation
Advice and suitability

Managing the payment deferral crossroads

Root cause analysis mortgage complaints 308 176
Complaints

The challenge of undertaking strategic root cause analysis on mortgage complaints

Price intevention 308 176
Compliance monitoring

Pricing interventions from the FCA – the new norm?

Motor finance tomorrow 308 176
Advice and suitability

Motor finance – Attractive today, unaffordable tomorrow?

Integrity blue
Customer Servicing

Living on debt row – how effective will the FCA be in tackling the inherent challenges of high-cost credit?

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Vulnerable customers

Regulatory update: Occasional Paper 31 - Ageing Population and Financial Services

Growth green
Vulnerable customers

Supporting vulnerable customers - can digital comparison tools do more?

Growth yellow
Advice and suitability

Why robo-advisers need to mitigate risks

Integrity purple
Technology and Data

How can financial services achieve good customer outcomes in a digital world?

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Advice and suitability

Regulatory update: CP17 / 27 and FS17 / 2 – the outcome of the FCA’s review into high-cost credit

Focus green
Advice and suitability

Value for money - A key regulatory and commercial consideration

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Advice and suitability

Gaining assurance is more than a regulatory obligation for consumer credit firms

Focus green
Vulnerable customers

Video: How is your firm responding to the Credit Card Market Study?

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Advice and suitability

Credit card affordability and responsible lending

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Advice and suitability

Regulatory update: MS14 / 6.3 Credit Card Market Study

Path blue
General regulation

Infographic: Credit cards - how much of a problem is the revolving door?

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General regulation

Credit cards - a balance transfer in the FCA's view of the market?

Integrity blue
General regulation

The FCA Business Plan 2016/17 - what must firms be looking out for?

Focus yellow
Senior Managers and Certification Regime

Question everything - assume nothing

Growth green
Customer Servicing

Price comparison websites - A thematic review and the Huntswood view

CO2022 word cloud

 

The Complaints Outlook 2022

Actionable insight for every stage of the complaints journey

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