Your customers are your greatest asset – ensure they only receive the best
Loyal customers and brand advocates are the lifeblood of any business, but in regulated markets where all of your competitors may be selling, more-or-less, the same product, it can be difficult to differentiate your firm. But there is a sure-fire way to stand out, and it all starts with what you can do for your customers.
Customers today expect a faster service, less friction in their interactions and more channels through which to make purchases and communicate. It can be a challenge to meet these expectations, but the benefits of doing so can be truly astounding.
How Huntswood can help you deliver service excellence
Huntswood can help you stand out from the crowd with a suite of tailored services, both proactive (to help you achieve your strategic goals) and reactive (to help you bounce back from any unforeseen disruption). We can also help you develop, test and implement new systems to streamline onboarding for customers and reduce large volumes of investigation and contact.
Our long years of experience within regulated industries have allowed us to take a best-practice approach to customer vulnerability and some of the most sensitive issues of our time.
- We'll ensure that your firm is putting its ‘best foot forward’ when reaching out to customers
- Generate positive advocacy by delivering on customers’ expectations and doing what’s right for vulnerable customers
- We’ll help you uncover efficiencies within processes and potential risks before they emerge
Our partnership with the Henley Business School and Henley Centre for Customer Management allows us to stay on the cutting edge of customer service research. With the backing of UK-leading researchers, academics and experts, Huntswood knows what it takes to deliver truly first-class customer experiences.
Eliminate the contact centre queue and see customer satisfaction rise as a result
Ensuring you have the processes and controls to successfully manage surges in activity
Ensuring fair treatment of customers in financial difficulty
Don’t get left behind by the information revolution
How will firms offering Buy Now Pay Later (BNPL) loans be able to demonstrate they can support customers through challenging economic times
The latest consumer perceptions data from Ofgem provides an early warning for customer service teams dealing with complaints.
The FCA have published the final findings of their General Insurance Pricing Practices Market Study and have set out a package of remedies to address the concerns identified
Building a methodology for establishing, monitoring and responding to customer outcomes now, will help firms to deliver better value for money to customers in the future
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