Your customers are your greatest asset – ensure they only receive the best

Loyal customers and brand advocates are the lifeblood of any business, but in regulated markets where all of your competitors may be selling, more-or-less, the same product, it can be difficult to differentiate your firm. But there is a sure-fire way to stand out, and it all starts with what you can do for your customers.

Customers today expect a faster service, less friction in their interactions and more channels through which to make purchases and communicate. It can be a challenge to meet these expectations, but the benefits of doing so can be truly astounding.

How Huntswood can help you deliver service excellence

Huntswood can help you stand out from the crowd with a suite of tailored services, both proactive (to help you achieve your strategic goals) and reactive (to help you bounce back from any unforeseen disruption). We can also help you develop, test and implement new systems to streamline onboarding for customers and reduce large volumes of investigation and contact.

Our long years of experience within regulated industries have allowed us to take a best-practice approach to customer vulnerability and some of the most sensitive issues of our time.

Why Huntswood:

  • We'll ensure that your firm is putting its ‘best foot forward’ when reaching out to customers
  • Generate positive advocacy by delivering on customers’ expectations and doing what’s right for vulnerable customers
  • We’ll help you uncover efficiencies within processes and potential risks before they emerge
Henley business school logo

Our partners

Our partnership with the Henley Business School and Henley Centre for Customer Management allows us to stay on the cutting edge of customer service research. With the backing of UK-leading researchers, academics and experts, Huntswood knows what it takes to deliver truly first-class customer experiences.

Related Content

Customer contact resolution

Customer Contact and Resolution

Eliminate the contact centre queue and see customer satisfaction rise as a result

Operational processing

Operational Processing

Ensuring you have the processes and controls to successfully manage surges in activity

Collections and recoveries blue

Collections and Recoveries

Ensuring fair treatment of customers in financial difficulty

Digital transformation

Digital Transformation

Don’t get left behind by the information revolution

Latest Insights

Bridge support
Vulnerable customers

FCA review into unsecured credit: what can we expect?

How will firms offering Buy Now Pay Later (BNPL) loans be able to demonstrate they can support customers through challenging economic times

Energy service
Complaints

Ofgem complaints warning is an opportunity to reduce cost to serve

The latest consumer perceptions data from Ofgem provides an early warning for customer service teams dealing with complaints.

Insurance pricing practices
Fair pricing

Regulatory update: MS18/1.3 - The FCA’s General Insurance Pricing Practices Final Report

The FCA have published the final findings of their General Insurance Pricing Practices Market Study and have set out a package of remedies to address the concerns identified

Insurance add ons
Fair pricing

FCA general insurance add-ons data: an opportunity to demonstrate value

Building a methodology for establishing, monitoring and responding to customer outcomes now, will help firms to deliver better value for money to customers in the future

Co icon journey

 

The Complaints Outlook 2021

Be one of the first people to read the report and register your interest in attending our event

Pre-register now

 

SIGN UP FOR REGULAR INSIGHT

Keeping up-to-date with the latest industry topics and regulatory issues can be quite time-consuming! 

Thankfully, our regulatory experts are here to help you stay on top of it all. Fill in the short form below to receive a monthly round-up of our insight, news and analysis.