Your customers are your greatest asset – ensure they only receive the best
Loyal customers and brand advocates are the lifeblood of any business, but in regulated markets where all of your competitors may be selling, more-or-less, the same product, it can be difficult to differentiate your firm. But there is a sure-fire way to stand out, and it all starts with what you can do for your customers.
Customers today expect a faster service, less friction in their interactions and more channels through which to make purchases and communicate. It can be a challenge to meet these expectations, but the benefits of doing so can be truly astounding.
How Huntswood can help you deliver service excellence
Huntswood can help you stand out from the crowd with a suite of tailored services, both proactive (to help you achieve your strategic goals) and reactive (to help you bounce back from any unforeseen disruption). We can also help you develop, test and implement new systems to streamline onboarding for customers and reduce large volumes of investigation and contact.
Our long years of experience within regulated industries have allowed us to take a best-practice approach to customer vulnerability and some of the most sensitive issues of our time.
- We'll ensure that your firm is putting its ‘best foot forward’ when reaching out to customers
- Generate positive advocacy by delivering on customers’ expectations and doing what’s right for vulnerable customers
- We’ll help you uncover efficiencies within processes and potential risks before they emerge
Eliminate the contact centre queue and see customer satisfaction rise as a result
Ensuring you have the processes and controls to successfully manage surges in activity
Ensuring fair treatment of customers in financial difficulty
Don’t get left behind by the information revolution
Making a good impression during the early stages of a complaints journey can lead to trust and loyalty in the future
At a time of increasing financial and emotional pressure, firms that put complaints excellence at the centre of their operations, will win customer trust and earn long‐term loyalty
Richard Brown – Huntswood’s Technical Adviser in Complaints – answers some of the questions asked at the Complaints Outlook 2021 launch event
SIGN UP FOR REGULAR INSIGHT
Keeping up-to-date with the latest industry topics and regulatory issues can be quite time-consuming!
Thankfully, our regulatory experts are here to help you stay on top of it all. Fill in the short form below to receive a monthly round-up of our insight, news and analysis.